Associate Vice-President, Global Health, Global Health Office, McMaster University, Hamilton, ON.
Senior Research Analyst, Global Health Office, McMaster University, Hamilton, ON.
Healthc Policy. 2022 Jun;17(SP):27-39. doi: 10.12927/hcpol.2022.26856.
Early in the pandemic, many long-term care (LTC) homes struggled to manage resources and care for vulnerable residents. Using an appreciative inquiry approach, we analyzed exemplar homes in Ontario that remained free of COVID-19 in wave one and interviewed executive directors, directors of care and staff. Findings demonstrate the importance of leadership styles; clear, consistent communication; focusing on staff and resident safety; using a team-based approach; and adapting staff roles to meet care needs. The exemplar homes showed what works in practice. The decisions and approaches that they implemented could be used to develop standards to improve LTC and strengthen the sector.
在大流行早期，许多长期护理（LTC）院在管理资源和照顾弱势居民方面遇到了困难。我们采用欣赏式探询方法，分析了安大略省在第一波疫情中保持无 COVID-19 的示范院，采访了执行主任、护理主任和工作人员。研究结果表明，领导风格、清晰一致的沟通、关注员工和居民安全、采用团队合作方式以及调整员工角色以满足护理需求至关重要。这些示范院展示了实践中的有效做法。它们所实施的决策和方法可以用来制定标准，以改善长期护理并加强该行业。
