Li Xintian, Peng Peng
School of Business, Shandong Jianzhu University, Jinan, China.
School of Business, Qingdao University of Technology, Qingdao, China.
Front Psychol. 2022 Jul 7;13:877725. doi: 10.3389/fpsyg.2022.877725. eCollection 2022.
The COVID-19 pandemic has transformed the politics, economy, and society of the world, which has dealt the most severe blow to the hospitality industry. Meanwhile, the pandemic and government control policies have brought high psychological pressure to hospitality front-line employees, resulting in emotional exhaustion. As a part of burnout syndrome, emotional exhaustion poses a threat to employees' mental health, career sustainability, and well-being. Therefore, the purpose of this paper was to investigate the curb effectiveness of inclusive leadership on emotional exhaustion and to explore the mediation roles of ethical climate and psychological safety between them. Time-lagged data were collected from 65 teams and 358 hospitality front-line employees working in Chinese hotels in two stages with a one-month gap. This research verified that inclusive leadership has a negative impact on emotional exhaustion both indirectly through the mediation roles of ethical climate and psychological safety. And the ethical climate and psychological safety played partial mediation roles between inclusive leadership and emotional exhaustion. In theory, the findings explored the dual mediation mechanism of the inhibitory effect of inclusive leadership on emotional exhaustion. In practice, we provided the training and correct guidance to develop inclusive leadership for hotel enterprises and to resolve the emotional exhaustion of employees, which can enhance sustainability in careers.
新冠疫情改变了世界的政治、经济和社会，给酒店业带来了最沉重的打击。与此同时，疫情和政府管控政策给酒店一线员工带来了巨大的心理压力，导致他们出现情绪耗竭。作为职业倦怠综合征的一部分，情绪耗竭对员工的心理健康、职业可持续性和幸福感构成威胁。因此，本文旨在研究包容性领导对情绪耗竭的抑制效果，并探讨道德氛围和心理安全感在其中的中介作用。研究分两个阶段，间隔一个月，从65个团队和358名在中国酒店工作的酒店一线员工那里收集了滞后数据。本研究证实，包容性领导通过道德氛围和心理安全感的中介作用，对情绪耗竭产生间接负面影响。道德氛围和心理安全感在包容性领导与情绪耗竭之间起部分中介作用。在理论上，研究结果探究了包容性领导对情绪耗竭抑制作用的双重中介机制。在实践中，我们为酒店企业提供培训和正确指导，以培养包容性领导并解决员工的情绪耗竭问题，从而增强职业可持续性。
