新型冠状病毒肺炎恐惧、健康行为与呼叫中心工作人员主观健康状况
COVID-19 Fear, Health Behaviors, and Subjective Health Status of Call Center Workers.
机构信息
College of Nursing, ShinHan University, Dongducheon-si 11340, Korea.
Department of Nursing, Daejin University, Pocheon-si 11159, Korea.
出版信息
Int J Environ Res Public Health. 2022 Jul 24;19(15):9005. doi: 10.3390/ijerph19159005.
Abstract
BACKGROUND
Fear may be critical in explaining individual and social behaviors. This study investigates the association between COVID-19 fear and health behavior and subjective health status changes of call center workers in the COVID-19 era.
METHODS
This cross-sectional study uses an online survey with 339 call center workers. We measured COVID-19 fear, health behaviors, and subjective health, and analyzed with the Macnemar or paired -test, ANOVA or χ test, Scheffe's test, and multiple linear regression.
RESULTS
COVID-19 fear was associated with poor stress management, shorter sleep hours, and binge eating. Moreover, COVID-19 fear and time pressure at work were negatively associated with subjective health status.
CONCLUSION
Strengthening the support system for call center workers to manage the COVID-19 fear might be essential. Moreover, there is a need to improve dense environments and reduce time pressure by ensuring adequate rest time and increasing physical activity.
摘要
背景
恐惧在解释个体和社会行为方面可能起着关键作用。本研究调查了新冠恐惧与呼叫中心工作人员在新冠时代的健康行为和主观健康状况变化之间的关系。
方法
这是一项横断面研究，使用在线调查对 339 名呼叫中心工作人员进行调查。我们测量了新冠恐惧、健康行为和主观健康，并使用 Macnemar 或配对检验、方差分析或 χ 检验、Scheffe 检验和多元线性回归进行分析。
结果
新冠恐惧与压力管理不善、睡眠不足和暴食有关。此外，新冠恐惧和工作压力与主观健康状况呈负相关。
结论
加强对呼叫中心工作人员的支持系统以管理新冠恐惧可能至关重要。此外，需要通过确保充足的休息时间和增加体育锻炼来改善密集环境并减少工作压力。
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