Department of Public Health and Infectious Diseases, Sapienza University of Rome, Rome, Italy.
Coordinamento Regionale Veneto Banche di Credito Cooperativo (BCC), Federazione Italiana Sindacale Lavoratori Assicurazione e Credito (FISAC) CGIL, Rovigo, Italy.
Work. 2022;73(2):363-376. doi: 10.3233/WOR-211152.
The COVID-19 pandemic forced companies to make decisions to re-assess working-time and location in order to ensure business survival. The resorting to Smart Working (SW) has been adopted to support business continuity, especially in the banking sector.
This study aims at evaluating the attitude and opinions of the bank employees on SW, focusing on the demographic, social and occupational characteristics of the respondents.
A cross-sectional study was carried out to investigate the attitudes of the banking workers towards SW. The research was conducted from September 2020 to April 2021 through a validated questionnaire administered online.
The workers more interested in SW were younger than 45 years old (p < 0.001), with a high educational level (p = 0.001), and lived > 50 km away from the workplace (p < 0.001). Who reported an improved productivity was aged < 45 years, childless (p < 0.001), not married (p = 0.004).Who thought that working in smart mode has penalized the teamwork was older than 45 years (OR = 1.39, 95% CI: 1.12-1.73), lived near the office (OR = 1.86, 95% CI: 1.16-2.99).
SW could help finding a balance between private and working life, modifying the traditional working activity. However, it could enhance the risk of social isolation, impacting negatively on the working motivation. Establishing good practices on SW could be useful in the short-term to improve the time-management, focus better on work, and prevent possible psychological consequences on banking workers.
新冠疫情迫使各公司重新评估工作时间和地点，以确保企业生存。智能办公（SW）已被采用以支持业务连续性，尤其是在银行业。
本研究旨在评估银行员工对 SW 的态度和意见，重点关注受访者的人口统计学、社会和职业特征。
开展了一项横断面研究，以调查银行员工对 SW 的态度。该研究于 2020 年 9 月至 2021 年 4 月期间通过在线管理的验证问卷进行。
对 SW 更感兴趣的员工年龄在 45 岁以下（p<0.001），教育程度较高（p=0.001），且居住地距离工作场所>50 公里（p<0.001）。报告生产率提高的员工年龄在 45 岁以下，无子女（p<0.001），未婚（p=0.004）。认为以智能模式工作会影响团队合作的员工年龄在 45 岁以上（OR=1.39，95%CI：1.12-1.73），居住在办公室附近（OR=1.86，95%CI：1.16-2.99）。
SW 可以帮助在私人生活和工作生活之间找到平衡，改变传统的工作模式。然而，它可能会增加社交孤立的风险，对工作积极性产生负面影响。建立 SW 的良好实践可能在短期内有助于改善时间管理，更好地专注于工作，并防止对银行员工可能产生的心理后果。
