Central Queensland University, Australia.
Rail Safety and Standards Board (RSSB), UK.
Appl Ergon. 2023 Jan;106:103840. doi: 10.1016/j.apergo.2022.103840. Epub 2022 Aug 11.
It is not just a rail driver but a "system" that drives a train and network controllers apply non-technical skills to facilitate their role as part of a team. However, because of siloed and distributed working, scenarios exist where network controllers may inadvertently increase operational safety risks. The aim of this study was to generate a better understanding of non-technical skill application in network controllers by identifying which skills and behaviours were associated with problematic ways of working, and which abilities were used to address error-producing scenarios, and thereby reduce risk. Use of a scenario technique and behavioural markers analysis of 61 scenarios generated from 55 network controllers in 8 organisations across Australia and New Zealand revealed a large and diverse application of non-technical skills. Careful consideration must be given to the way in which deficiencies in abilities and skills are addressed. Future research directions are given.
不仅仅是火车司机，而是一个“系统”在推动火车前进，网络控制器应用非技术技能来协助他们作为团队成员的角色。然而，由于工作的隔离和分散，存在网络控制器可能会无意中增加运营安全风险的情况。本研究的目的是通过确定与有问题的工作方式相关的技能和行为，以及用于解决产生错误的情况从而降低风险的能力，更好地了解网络控制器中非技术技能的应用。使用情景技术和行为标记分析，从澳大利亚和新西兰 8 个组织的 55 名网络控制器中生成的 61 个情景中发现，非技术技能的应用非常广泛且多样。必须认真考虑如何解决能力和技能的不足。给出了未来的研究方向。
