Occupational Therapy Department, University of the Western Cape, Cape Town, South Africa.
Work. 2022;73(3):787-798. doi: 10.3233/WOR-211143.
Healthcare workers are known to experience higher stress levels compared to other industry workers due to challenges presented in their work environment. The global pandemic of COVID-19 has seen many countries' healthcare systems struggle to meet the demands of healthcare seekers.
The aim of the article is to explore healthcare professionals' perceptions and experiences of the influence of the COVID-19 pandemic on their personal and work performance.
Twelve individuals working in the health sector participated in this study. The researchers used a qualitative exploratory and descriptive research design. Semi-structured interviews were used to collect data.
Theme one "A feeling of ambivalence", describes the positive and negative influence that the COVID-19 pandemic has had on HCWs. Theme two "Unfortunately, the support from the government is not as much as it's said to be in the news", describes the support required from government services during the pandemic. Theme three "Changes experienced by the individual related to his or her personal and work routine", describes the changes experienced by healthcare professionals in their daily tasks during the pandemic.
The study found that the work environment contributed to experiences of burnout and anxiety due to staff shortages, lack of personal protective equipment (PPE) and an increase in work pressure. More research needs to be conducted to inform policies and organizations on how to best support healthcare workers to prevent burnout and anxiety.
由于工作环境带来的挑战，医护人员的压力水平高于其他行业的工作人员。COVID-19 大流行使许多国家的医疗系统难以满足寻求医疗保健者的需求。
本文旨在探讨医疗保健专业人员对 COVID-19 大流行对其个人和工作表现的影响的看法和经验。
本研究共有 12 名在卫生部门工作的人员参与。研究人员采用定性探索性和描述性研究设计。使用半结构化访谈收集数据。
主题一“一种矛盾的感觉”描述了 COVID-19 大流行对 HCWs 的积极和消极影响。主题二“不幸的是，政府的支持并不像新闻中说的那么多”，描述了大流行期间政府服务所需的支持。主题三“个人与其个人和工作常规相关的经历的变化”描述了医护人员在大流行期间日常工作中经历的变化。
研究发现，由于人员短缺、缺乏个人防护设备和工作压力增加，工作环境导致倦怠和焦虑的体验。需要进一步开展研究，为政策和组织提供信息，了解如何最好地支持医护人员以预防倦怠和焦虑。
