Faculty of Food Engineering, Tourism and Environmental Protection, "Aurel Vlaicu" University of Arad, 2-4 Elena Drăgoi Str., 310330 Arad, Romania.
Faculty of Economics, "Aurel Vlaicu" University of Arad, 77 Revoluției Bdl., 310032 Arad, Romania.
Int J Environ Res Public Health. 2022 Aug 9;19(16):9796. doi: 10.3390/ijerph19169796.
The research was conducted in a particular context, the recent pandemic. It is a comparative study of the methods and quality of communication in global companies between 2021 and 2022. The corporations involved in the research are important providers of flexible production, quality, and logistics solutions that cover customers' real needs. They are active in the automotive industry and units involved in mass production in the electronics industry, household appliances, and cosmetics industries. In their case, it was noted that to achieve operational objectives such as developing employee skills, using advanced technologies, and exceeding customer expectations, it is important to use innovative methods and tools such as single platforms, which allow access to the most important information from a distance, anywhere, anytime. It is significant that, according to the research, the preferred method of communication by employees, regardless of the existing conditions, is face-to-face. Primarily, this method is chosen because it provides an open area of interpersonal interaction. The participants observe non-verbal attitudes or can perceive emotions and feelings. Their personality can be identified through unintentional contact to obtain constructive feedback through guidance and counseling. Moreover, it can be formed and develop productive, intentional connections. Stakeholders' efficient and effective open dialogs are encouraged in this sense.
这项研究是在特定背景下进行的,即最近的大流行。这是一项关于 2021 年至 2022 年期间全球公司沟通方法和质量的比较研究。参与研究的公司是灵活生产、质量和物流解决方案的重要提供商,这些方案涵盖了客户的实际需求。它们活跃于汽车行业和电子产品、家电和化妆品行业的大规模生产单位。在这些公司中,人们注意到,为了实现员工技能发展、使用先进技术和超越客户期望等运营目标,使用创新方法和工具(如单一平台)非常重要,因为这些方法和工具允许远程、随时随地访问最重要的信息。根据研究,无论现有条件如何,员工首选的沟通方式都是面对面沟通,这一点很重要。这种方法主要是因为它提供了一个开放的人际互动区域。参与者可以观察到非言语态度,或者可以感知到情绪和感受。他们的个性可以通过无意的接触来识别,从而通过指导和咨询获得建设性的反馈。此外,它可以形成和发展富有成效、有意的联系。在这个意义上,鼓励利益相关者进行高效和有效的公开对话。