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远程 COVID-19 项目(西西里模式)的可行性、可用性和客户满意度。

Feasibility, Usability, and Customer Satisfaction of the Tele-COVID19 Project, Sicilian Model.

机构信息

IRCCS Centro Neurolesi Bonino-Pulejo, 98124 Messina, Italy.

Department of Medicine, Surgery and Dentistry, Medical School of Salerno, University of Salerno, 84100 Salerno, Italy.

出版信息

Medicina (Kaunas). 2022 Aug 16;58(8):1110. doi: 10.3390/medicina58081110.

DOI:10.3390/medicina58081110
PMID:36013577
原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC9415370/
Abstract

: In March 2020, COVID-19 pandemic affected the world. All countries, to limit viral transmission, imposed quarantine. This emergency exerted personal, social, economic, and psychological impact on people. For health systems, was needed to create alternative care pathways. Telemedicine can be helpful to reduce isolation, provide health care services, and monitor virus infections. Italian regions, including Sicily, have activated telemedicine services for management of patients with COVID-19. Objective: The purpose of study is to describe a Sicilian telemedicine model for management of COVID-19 patients, showing results on feasibility, usability and quality of service and patient satisfaction. : This is a descriptive exploratory study on a telemedicine service for residents in Messina infected by COVID-19. It included monitoring of vital signs and specialist consultations (i.e., doctor, psychologists, social workers, and nutritionist biologists). : More than twenty percent (23.8%) of participants used tele-monitoring and tele-counselling services; 14.3% were only telemonitored. Participants judged positively telemedicine service (30% were quiet and 50% were very satisfied), as well as tool (70% were quiet and 10% were very satisfied). Telemonitoring had a low agreement (10% were slightly satisfied and 50% were neutral); tele-counselling had a high rate of satisfaction (40% quiet and 60% were very satisfied). : This study showed that telemedicine model for Sicilian population affected by COVID-19 was feasible, easy to use and appreciated by patients. Our promising results allow us to assume that if in Sicily there was a return of the emergency, we would be ready to manage it This system can be the solution to remote management of these patients, to reduce isolation, provide health services, and monitor virus infections. The use of this technology should encourage future research to change the health care system and provides opportunities to ensure health and care for oneself and others.

摘要

2020 年 3 月,COVID-19 大流行影响了世界。为了限制病毒传播,所有国家都实施了隔离措施。这一紧急情况给个人、社会、经济和心理都带来了影响。对于卫生系统来说,需要创建替代的护理途径。远程医疗可以帮助减少隔离,提供医疗服务,并监测病毒感染。意大利的西西里岛等地区已经为 COVID-19 患者的管理激活了远程医疗服务。目的:本研究的目的是描述一种西西里岛的远程医疗模式,用于管理 COVID-19 患者,展示其在可行性、可用性和服务质量以及患者满意度方面的结果。:这是一项关于墨西拿市 COVID-19 感染者远程医疗服务的描述性探索性研究。它包括生命体征监测和专家咨询(即医生、心理学家、社会工作者和营养师)。:超过 20%(23.8%)的参与者使用了远程监测和远程咨询服务;14.3%仅接受远程监测。参与者对远程医疗服务给予了积极评价(30%的人表示满意,50%的人非常满意),对工具也给予了积极评价(70%的人表示满意,10%的人非常满意)。远程监测的满意度较低(10%的人表示略有满意,50%的人表示中立);远程咨询的满意度较高(40%的人表示满意,60%的人表示非常满意)。:本研究表明,针对 COVID-19 疫情影响下的西西里岛居民的远程医疗模式是可行的,易于使用,并受到患者的赞赏。我们有希望的结果使我们能够假设,如果西西里岛再次出现紧急情况,我们将能够准备好应对。该系统可以是远程管理这些患者的解决方案,以减少隔离,提供医疗服务,并监测病毒感染。使用这项技术应该鼓励未来的研究来改变医疗保健系统,并为自己和他人提供健康和护理的机会。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/ea9d/9415370/3772e220fe6e/medicina-58-01110-g002.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/ea9d/9415370/f1ce74ef424e/medicina-58-01110-g001.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/ea9d/9415370/3772e220fe6e/medicina-58-01110-g002.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/ea9d/9415370/f1ce74ef424e/medicina-58-01110-g001.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/ea9d/9415370/3772e220fe6e/medicina-58-01110-g002.jpg

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