Sørensen Jarle Løwe, Ranse Jamie, Gray Lesley, Khorram-Manesh Amir, Goniewicz Krzysztof, Hertelendy Attila J
Department of Business, History and Social Sciences, USN School of Business, University of South-Eastern Norway, Kongsberg, Norway.
School of Nursing and Midwifery, Griffith University, Gold Coast, QLD, Australia.
Front Psychol. 2022 Aug 10;13:818422. doi: 10.3389/fpsyg.2022.818422. eCollection 2022.
Organizational sensemaking is crucial for resource planning and crisis management since facing complex strategic problems that exceed their capacity and ability, such as crises, forces organizations to engage in inter-organizational collaboration, which leads to obtaining individual and diverse perspectives to comprehend the issues and find solutions. This online qualitative survey study examines how Norwegian Sea Rescue Society employees perceived the concept of an organizational crisis and how they sensed their co-workers react to it. The scope was the ongoing COVID-19 pandemic, a global event affecting all countries and organizations and responding similarly globally. Data were collected during the Fall of 2020. The instrument of choice was the Internal Crisis Management and Crisis Communication survey (ICMCC). The results showed that the overall sample strongly believed in their organization's overall resilience level. However, a somewhat vague understanding of roles and responsibilities in a crisis where detected, together with some signs of informal communication, rumor spreading, misunderstanding, frustration, and insecurity. This study contributes to the academic field of organizational research, hence crisis management and sensemaking, and could be valuable to managers and decision-makers across sectors. Increased knowledge about how employees react to a crisis may help optimize internal crisis management planning and utilize robust mitigation and response strategies.
组织意义建构对于资源规划和危机管理至关重要，因为面对超出其能力范围的复杂战略问题，如危机，会迫使组织进行组织间合作，从而获得个人和多样化的观点来理解问题并找到解决方案。这项在线定性调查研究考察了挪威海上救援协会的员工如何看待组织危机的概念，以及他们如何感知同事对危机的反应。研究范围是正在发生的新冠疫情，这是一个影响所有国家和组织且全球反应相似的全球性事件。数据于2020年秋季收集。所选用的工具是内部危机管理与危机沟通调查（ICMCC）。结果显示，总体样本强烈相信其组织的整体恢复能力水平。然而，在危机中对角色和职责存在一定程度的模糊认识，同时还发现了一些非正式沟通、谣言传播、误解、沮丧和不安全感的迹象。本研究对组织研究的学术领域，即危机管理和意义建构，做出了贡献，对各部门的管理者和决策者可能具有价值。增加对员工如何应对危机的了解，可能有助于优化内部危机管理规划，并采用有力的缓解和应对策略。
