采用精益管理提高服务质量、控制成本和管理时间。
Adopting Lean Management in Quality of Services, Cost Containment, and Time Management.
机构信息
Sultan Qaboos Comprehensive Cancer Care and Research Center, Oman.
King Hussein Cancer Center, Jordan.
出版信息
Asian Pac J Cancer Prev. 2022 Aug 1;23(8):2835-2842. doi: 10.31557/APJCP.2022.23.8.2835.
OBJECTIVES
This study aims to identify the role of adopting lean management in the quality of service, cost containment, and time management and to identify factors affecting lean management adoption, quality of service, cost containment, and time management in oncology settings.
METHODS
A cross-sectional design was adopted in this study at the King Hussein Cancer Center (KHCC), a private institution in Amman, Jordan. A convenience sampling technique was used to select 360 participants. A self-administered questionnaire (58 items) was used to collect the data. Results: The mean value for the quality of services was 3.84±0.56. These values for adoption of lean, time management, and cost containment were 3.82±0.74, 3.73±0.75, and 3.40±0.76 respectively. The results showed that the impacts of lean management adoption on the quality of service, cost containment, and time management were significant (p-value<0.001). The results showed substantial effects of all factors (organizational, departmental, and individual factors) on lean adoption, quality of service, cost containment, and time management (p value<.001).
CONCLUSION
Lean management adoption had a significant impact on quality of service, cost containment, and time management in oncology settings.
目的
本研究旨在确定在肿瘤学环境中采用精益管理对服务质量、成本控制和时间管理的影响，并确定影响精益管理采用、服务质量、成本控制和时间管理的因素。
方法
本研究采用横断面设计，在约旦安曼的私立机构侯赛因国王癌症中心（KHCC）进行。采用便利抽样技术选择了 360 名参与者。使用自我管理问卷（58 项）收集数据。
结果
服务质量的平均值为 3.84±0.56。精益管理、时间管理和成本控制的采用率分别为 3.82±0.74、3.73±0.75 和 3.40±0.76。结果表明，精益管理的采用对服务质量、成本控制和时间管理有显著影响（p 值<0.001）。结果表明，所有因素（组织、部门和个人因素）对精益采用、服务质量、成本控制和时间管理都有实质性影响（p 值<.001）。
结论
在肿瘤学环境中，精益管理的采用对服务质量、成本控制和时间管理有显著影响。
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