González-Limón Hilda Jacqueline, Isela Bermúdez-Villalpando Vanessa, Vidal-Solórzano Linda Crystal
Instituto Mexicano del Seguro Social, Hospital de Gineco Pediatría y Medicina Familiar No 31, Servicio de Medicina Familiar. Mexicali, Baja California, México.
Instituto Mexicano del Seguro Social, Unidad de Medicina Familiar No. 27, Coordinación de Educación e Investigación en Salud. Tijuana, Baja California, México.
Rev Med Inst Mex Seguro Soc. 2022 Aug 31;60(5):563-568.
Communication in the health field is essential, since it depends on it that the physician has complete and accurate information to carry out the fulfillment of his functions. The relationship with the medical staff leads the patient to feel listened to and cared for, in order to understand their state of health.
To know the perception of patients about the communicative competence of family physicians during the consult at the Family Medicine Unit No. 27.
Descriptive and cross-sectional study that identifies patients who attended Family Medicine Unit No. 27 in Tijuana in September 2021. The Communication Assessment Tool was applied to participants to measure the perception of communicative competence of doctors. The responses obtained were collected and analyzed with descriptive statistics.
200 patients who met selection criteria were studied, made up of patients on morning and afternoon shifts equally. 54.6% of the studied population considers the communicative competence of family doctors to be excellent.
The communicative competence in the family physicians of the studied unit had a better result than others studies of several countries; however, it has areas of opportunity to optimize this competence, since medical knowledge must include the area of communication and interpersonal relationships.
健康领域的沟通至关重要，因为医生要履行其职责，需依赖完整准确的信息。与医护人员的关系能让患者感到被倾听和关怀，从而了解自身健康状况。
了解患者对第27号家庭医学科门诊中家庭医生沟通能力的看法。
采用描述性横断面研究，确定2021年9月在蒂华纳第27号家庭医学科就诊的患者。应用沟通评估工具对参与者进行测量，以了解他们对医生沟通能力的看法。收集所获回复并用描述性统计方法进行分析。
研究了200名符合入选标准的患者，包括上午班和下午班的患者数量相同。54.6%的研究人群认为家庭医生的沟通能力非常出色。
所研究科室的家庭医生的沟通能力比其他几个国家的研究结果更好；然而，仍有优化该能力的机会，因为医学知识必须涵盖沟通和人际关系领域。
