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理解疫情引发的远程办公中的工作体验:不匹配、反抗心理和协作技术的作用。

Understanding work experience in epidemic-induced telecommuting: The roles of misfit, reactance, and collaborative technologies.

作者信息

Li Boying, Xue Chenyang, Cheng Yue, Lim Eric T K, Tan Chee-Wee

机构信息

Nottingham University Business School China, University of Nottingham Ningbo China, 199 Taikang East Road, Ningbo, China.

Centre for English Language Education, University of Nottingham Ningbo China, 199 Taikang East Road, Ningbo, China.

出版信息

J Bus Res. 2023 Jan;154:113330. doi: 10.1016/j.jbusres.2022.113330. Epub 2022 Sep 24.

Abstract

In the management of the global COVID-19 pandemic, the mandated closure of workplaces and stay-at-home orders have forced workers to adapt to a prolonged period of unplanned telecommuting, which we term epidemic-induced telecommuting. Although epidemic-induced telecommuting has drastically altered how work is conducted, scant attention is being paid to this emerging work arrangement. To this end, we combine psychological reactance theory and person-environment fit theory to advance the concept of misfit between worker and environment as a core determinant of employees' work experience in the epidemic-induced telecommuting. Particularly, we distinguish between supply-value and demand-ability misfits as constraints on workers' freedom at work. Having analyzed data collected through a survey administered on remote workers, we discovered that both misfits positively influenced workers' perceived psychological reactance, which led to work exhaustion and counter-productive behaviors. We also found that the utilization of collaborative technologies moderated the effects of misfit on workers' psychological reactance.

摘要

在全球新冠疫情管理中,强制关闭工作场所和居家令迫使员工适应长时间的非计划性远程办公,我们将其称为疫情引发的远程办公。尽管疫情引发的远程办公极大地改变了工作方式,但这种新兴的工作安排却很少受到关注。为此,我们结合心理抗拒理论和人-环境匹配理论,提出员工与环境不匹配的概念,将其作为疫情引发的远程办公中员工工作体验的核心决定因素。特别是,我们区分了供给-价值不匹配和需求-能力不匹配,将其视为对员工工作自由的限制。通过对远程工作者进行调查收集数据并分析后,我们发现这两种不匹配都对员工的感知心理抗拒产生了积极影响,进而导致工作倦怠和反生产行为。我们还发现,协作技术的使用缓和了不匹配对员工心理抗拒的影响。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/9434/9508859/2676d400924e/gr1_lrg.jpg

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