Department of Computer Science, College of Computer Science and Engineering, Taibah University, Medina 42353, Saudi Arabia.
Comput Math Methods Med. 2022 Sep 26;2022:8610844. doi: 10.1155/2022/8610844. eCollection 2022.
Innovations in financial services have given rise to Financial Technology (FinTech) as a disruptive technology which is now shaping the future of the financial sector through services like crowdfunding, peer-to-peer loans, and alternative underwriting platforms. Given the status of the web as a vital information resource, accessible and usable online FinTech services can aid people with disabilities in taking full advantage of the presented financial services to support them in basic needs like accessing high-quality care. This study set out to analyze the accessibility and usability of 32 Saudi FinTech websites by means of various automated tools and manual inspection. The results revealed the investigated websites to have a significant number of accessibility and usability problems that cause prejudice against disabled individuals and foster an overall poor user experience. Thus, more work is needed to disseminate knowledge about the importance of developing suitable FinTech websites and services to assist disabled people.
金融服务的创新催生了金融科技（FinTech），作为一种颠覆性技术，它正在通过众筹、点对点贷款和替代承销平台等服务来塑造金融服务业的未来。鉴于网络作为重要信息资源的地位，可访问和在线使用的金融科技服务可以帮助残疾人充分利用所提供的金融服务，以支持他们满足基本需求，如获得高质量的护理。本研究旨在通过各种自动化工具和手动检查来分析 32 个沙特金融科技网站的可访问性和可用性。结果显示，所调查的网站存在大量的可访问性和可用性问题，这些问题对残疾人造成偏见，并导致整体用户体验较差。因此，需要做更多的工作来传播关于开发合适的金融科技网站和服务以帮助残疾人的重要性的知识。
