Yin Jin, Cao Xunan, Zhang Boyu, Zeng Mei
Xiamen University of Technology, 600 Ligong Road, Jimei District, Xiamen 361024, P.R China.
West Building, Haiguan Building, Qinglin Road, Longcheng Street, Longgang District, Shenzhen, 518000, P.R China.
Procedia Comput Sci. 2022;207:3488-3498. doi: 10.1016/j.procs.2022.09.407. Epub 2022 Oct 19.
With the outbreak of COVID-19, Internet plus Healthcare has developed rapidly with a number of Internet plus Healthcare platforms emerging. The problem of doctor-patient trust is a key issue restricting the development of the Internet plus Healthcare, which has aroused extensive attention of scholars. The patient's perceived trust on the Internet plus Healthcare platform has the characteristics of subjectivity, ambiguity, and high perceived risk. Therefore, existing trust calculation method becomes inapplicable because these characteristics have not been considered. In order to solve this problem, this study extracts influencing factors of patient trust on the Internet plus Healthcare platform, gives a trust calculation method based on intuitionistic fuzzy set theory, and added a risk preference coefficient in order to integrate the characteristics of patients' high perceived risk into the proposed method. This method is conducive to the platform to provide patients with more accurate doctor recommendations.
随着新冠疫情的爆发,互联网+医疗迅速发展,涌现出一批互联网+医疗平台。医患信任问题是制约互联网+医疗发展的关键问题,引起了学者们的广泛关注。患者对互联网+医疗平台的感知信任具有主观性、模糊性和高感知风险的特点。因此,现有的信任计算方法因未考虑这些特点而变得不适用。为了解决这一问题,本研究提取了患者对互联网+医疗平台信任的影响因素,给出了一种基于直觉模糊集理论的信任计算方法,并添加了风险偏好系数,以便将患者高感知风险的特点纳入所提出的方法中。该方法有利于平台为患者提供更准确的医生推荐。
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