Kim Yeolib
The University of Texas at Austin, USA
Health Informatics J. 2016 Jun;22(2):355-69. doi: 10.1177/1460458214559432. Epub 2014 Dec 16.
Health websites are important sources of information for consumers. In choosing websites, trust in websites largely determines which website to access and how to best utilize the information. Thus, it is critical to understand why consumers trust certain websites and distrust others. A systematic literature review was conducted with the goal of identifying the antecedents of trust in health information websites. After four rounds of screening process, 20 articles between 2000 and 2013 were harvested. Factors that determine trust are classified into individual difference antecedents, website-related antecedents, and consumer-to-website interaction-related antecedents. The most frequently studied antecedents were socio-demographics, information quality, appearance, and perceived reputation of the website. Each antecedent of trust are discussed in detail and future research directions are proposed.
健康网站是消费者重要的信息来源。在选择网站时，对网站的信任在很大程度上决定了访问哪个网站以及如何最好地利用这些信息。因此，了解消费者为何信任某些网站而不信任其他网站至关重要。为了确定健康信息网站信任的前因，我们进行了一项系统的文献综述。经过四轮筛选过程，收集了2000年至2013年间的20篇文章。决定信任的因素分为个体差异前因、网站相关前因和消费者与网站互动相关前因。研究最频繁的前因是社会人口统计学、信息质量、外观和网站的感知声誉。我们详细讨论了信任的每个前因，并提出了未来的研究方向。
