Vachhrajani Mit, Mishra Sushanta Kumar, Rai Himanshu, Paliwal Amit
Indian Institute of Management Indore, Indore, India.
Indian Institute of Management Bangalore, Bangalore, Karnataka, India.
Front Psychol. 2022 Oct 11;13:947887. doi: 10.3389/fpsyg.2022.947887. eCollection 2022.
Healthcare professionals such as nurses faced a tough time during the pandemic. Despite the personal and professional challenges, they contributed immensely during the pandemic. However, there were variations in nurses' work engagement during the pandemic. One reason could be their personality, especially neuroticism. Neuroticism represents individuals' proneness to distress in stressful situations, such as COVID-19. Hence, understanding how and in which conditions neuroticism influences work engagement is crucial. We used the Job Demand-Resource (JD-R) model to test the association between neuroticism and work engagement. As neuroticism represents the stress-proneness of an individual, we further investigated if stress mediates the neuroticism-work engagement link. For the nurses, patient interaction is an integral part of their job. Based on the data collected from the nurses, we tested if contact with patients (i.e., beneficiary contact) alleviates the adverse effect of neuroticism on work engagement. During COVID-19, there was an intense need for nursing support. Hence, avoiding duty when society is looking for support might induce a fear of stigmatization among the nurses. We examined if the perceived stigma of duty avoidance would affect the neuroticism-engagement relationship. Our results indicated that higher patient contact alleviated the adverse effect of neuroticism on work engagement. On the other hand, higher fear of stigma exacerbated the adverse effect of neuroticism on work engagement. We further checked the combined effect of beneficiary contact and fear of stigma on neuroticism-work engagement relationships. The findings highlighted the importance of societal factors and policymakers in enhancing nurses' work engagement.
护士等医疗保健专业人员在疫情期间面临着艰难时期。尽管面临个人和职业挑战，但他们在疫情期间做出了巨大贡献。然而，护士在疫情期间的工作投入存在差异。一个原因可能是他们的个性，尤其是神经质。神经质代表个体在压力情境（如新冠疫情）中容易产生苦恼的倾向。因此，了解神经质如何以及在何种条件下影响工作投入至关重要。我们使用工作需求-资源（JD-R）模型来测试神经质与工作投入之间的关联。由于神经质代表个体的压力倾向，我们进一步研究压力是否介导了神经质与工作投入之间的联系。对于护士来说，与患者互动是其工作不可或缺的一部分。基于从护士那里收集的数据，我们测试了与患者的接触（即受益对象接触）是否能减轻神经质对工作投入的不利影响。在新冠疫情期间，对护理支持的需求非常迫切。因此，在社会寻求支持时逃避职责可能会在护士中引发被污名化的恐惧。我们研究了对逃避职责的感知污名是否会影响神经质与工作投入的关系。我们的结果表明，更多的患者接触减轻了神经质对工作投入的不利影响。另一方面，更高的被污名化恐惧加剧了神经质对工作投入的不利影响。我们进一步检查了受益对象接触和被污名化恐惧对神经质与工作投入关系的综合影响。研究结果凸显了社会因素和政策制定者在提高护士工作投入方面的重要性。
