Hazazi Ahmed, Wilson Andrew
Menzies Centre for Health Policy and Economics, Sydney School of Public Health, University of Sydney, Sydney, New South Wales, Australia.
Department of Public Health, Faculty of Health Sciences, Saudi Electronic University, Riyadh, Saudi Arabia.
J Patient Exp. 2022 Oct 30;9:23743735221134734. doi: 10.1177/23743735221134734. eCollection 2022.
Primary healthcare centres (PHCs) play a pivotal role in chronic disease care and prevention and therefore in the experience and satisfaction of patients with non-communicable diseases (NCDs). This survey examined the experiences and satisfaction of 315 Patients with NCDs receiving care from PHCs. Participants were from attendees at Ministry of Health PHCs in Riyadh, Saudi Arabia. Findings indicate that most patients were satisfied with the care they received and confirmed the importance of providers' and physicians' communication skills in this. There was a lack of evidence of managed care, including patient involvement in disease management suggesting that steps are needed to empower patients to take a greater role in disease management. This study emphasises the important role of physicians in providing patients with information and empowering them to access community health facilities for self-managed care. This study also indicates a need to strengthen the primary health care system's focus on care beyond PHCs.
初级医疗保健中心（PHCs）在慢性病护理与预防中发挥着关键作用，因此对非传染性疾病（NCDs）患者的就医体验和满意度也至关重要。本次调查研究了315名在初级医疗保健中心接受护理的非传染性疾病患者的就医体验和满意度。参与者来自沙特阿拉伯利雅得市卫生部初级医疗保健中心的就诊者。研究结果表明，大多数患者对所接受的护理感到满意，并确认了医护人员和医生沟通技巧在其中的重要性。缺乏管理式医疗的证据，包括患者参与疾病管理，这表明需要采取措施让患者在疾病管理中发挥更大作用。本研究强调了医生在为患者提供信息以及使他们能够利用社区卫生设施进行自我管理护理方面的重要作用。本研究还表明，有必要加强初级卫生保健系统对初级医疗保健中心以外护理的关注。
