Department of Experimental and Clinical Medicine, University of Florence, 50134 Florence, Italy.
Department of Health Science, University of Florence, 50134 Florence, Italy.
Int J Environ Res Public Health. 2022 Dec 11;19(24):16632. doi: 10.3390/ijerph192416632.
After the COVID-19 pandemic, reforms in healthcare systems have the purpose to fully recover the relationship of healthcare organizations with their patients. For centuries, art was used throughout Europe in the healthcare context for its power to engage and support patients in their illnesses. This approach can be rediscovered by utilizing the cultural heritage owned by Local Health Authorities. In this context, tradition, art, innovation, and care coexist. This study aims to investigate the interest in developing projects for the humanization of care by the top management of Italian Local Health Authorities, in particular exploiting their cultural heritage. The evaluation of the proposal was conducted using semi-structured interviews with the top management of two Local Health Authorities, in which the Santa Maria Nuova hospital in Florence and the Santo Spirito in Sassia Hospital in Rome are located, as the two selected cases for this study. The interviewees welcomed the proposal to develop humanization of care projects involving the use of their cultural heritage. Moreover, they expressed their desire to invest human, economic, and structural resources in the development of these initiatives. The implementation of humanization of care projects using cultural heritage owned by Local Health Authorities is useful to apply specific policies to enhance the governance of the cultural heritage according to the health mission. On the other hand, it permits the search for additional or ad hoc resources. Finally, it is possible to humanize and improve patients' experience while increasing awareness among the health workforce and trainees.
在 COVID-19 大流行之后，医疗保健系统的改革旨在全面恢复医疗保健组织与患者之间的关系。几个世纪以来，欧洲在医疗保健领域一直使用艺术，因为它有能力吸引和支持患者的疾病。可以通过利用地方卫生当局拥有的文化遗产来重新发现这种方法。在这种情况下，传统、艺术、创新和关怀并存。本研究旨在调查意大利地方卫生当局高层管理人员对开发关怀人性化项目的兴趣，特别是利用其文化遗产。使用对佛罗伦萨的圣玛丽亚诺瓦医院和罗马的圣斯皮里托因萨西亚医院这两家选定案例的地方卫生当局高层管理人员的半结构化访谈对提案进行了评估。受访者欢迎提出利用其文化遗产开发关怀人性化项目的建议。此外，他们表示愿意投入人力、经济和结构资源来发展这些举措。利用地方卫生当局拥有的文化遗产实施关怀人性化项目，有助于根据卫生使命实施具体政策来加强文化遗产的治理。另一方面，它允许寻找额外或特定的资源。最后，可以实现人性化并改善患者的体验，同时提高卫生工作者和受训人员的意识。
