Institute of Occupational Medicine, School of Medicine, Otto von Guericke University Magdeburg, Leipziger Str. 44, 39120, Magdeburg, Germany.
Wien Klin Wochenschr. 2023 May;135(9-10):228-234. doi: 10.1007/s00508-022-02144-6. Epub 2023 Jan 4.
Control center dispatchers (CCDs) are exposed to high levels of work-related mental stress, which are exacerbated by the current severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2) pandemic. The aim of this study was to comparatively analyze the recovery and stress state of CCDs during the first and second waves of the SARS-CoV‑2 pandemic. A total of 490 CCDs (n = 440, t1 and n = 50, t2) with a mean age of 42.26 ± 8.79 years participated directly at the end of the first wave from June to August 2020 (t1) and during the second wave between January and February 2021 (t2) of the SARS-CoV‑2 pandemic. The short form (EBF-24/A; test form S2) of the Kallus recovery-stress questionnaire (EBF) was applied. Over the course of the two survey phases, the dimensions strain significantly increased (t1: 2.47 ± 1.08 vs. t2: 3.12 ± 0.93 points, p < 0.001) and recovery significantly decreased (t1: 3.03 ± 0.94 vs. t2: 2.50 ± 0.81 points, p < 0.001). Significant to highly significant differences were present in the EBF dimensions of the two waves in the majority of cases, even when taking the waves into account. For the variable "recovery in the social field", a medium effect was noticeable in the corrected model (η = 0.064). The SARS-CoV‑2 pandemic illustrates that the stress experience increased from the first to the second waves, and the recovery of CCDs decreased. These data provide a directional trend as the pandemic is ongoing, and stress and strain situations in control centers may continue to worsen. Immediate health promotion and prevention measures are essential.
控制中心调度员（CCDs）暴露于高水平的与工作相关的精神压力中，而当前严重急性呼吸综合征冠状病毒 2（SARS-CoV-2）大流行使这种压力进一步加剧。本研究旨在比较分析 SARS-CoV-2 大流行第一波和第二波期间 CCD 人员的恢复和压力状态。共有 490 名控制中心调度员（n=440，t1 和 n=50，t2）参与了研究，他们的平均年龄为 42.26±8.79 岁，直接参与了 SARS-CoV-2 大流行第一波（2020 年 6 月至 8 月，t1）和第二波（2021 年 1 月至 2 月，t2）的调查。应用了 Kallus 恢复应激问卷（EBF）的短表（EBF-24/A；测试表 S2）。在两个调查阶段，应变维度显著增加（t1：2.47±1.08 与 t2：3.12±0.93 点，p<0.001），而恢复维度显著下降（t1：3.03±0.94 与 t2：2.50±0.81 点，p<0.001）。在大多数情况下，即使考虑到波浪因素，两个波浪的 EBF 维度都存在显著到高度显著的差异。在矫正模型中，变量“社会领域的恢复”具有中等效应（η=0.064）。SARS-CoV-2 大流行表明，从第一波到第二波，压力体验有所增加，而 CCD 人员的恢复情况有所下降。这些数据提供了一个正在进行的大流行的趋势方向，控制中心的压力和紧张局势可能会继续恶化。立即采取健康促进和预防措施至关重要。
