Department of Population Medicine and Lifestyle Diseases Prevention, Medical University of Bialystok, Waszyngtona 13A, 15-089 Białystok, Poland.
Doctoral School, Medical University of Bialystok, 15-089 Bialystok, Poland.
Int J Environ Res Public Health. 2022 Dec 22;20(1):115. doi: 10.3390/ijerph20010115.
The outbreak of the COVID-19 pandemic caused the healthcare system to drastically reduce in-person visits and suddenly switch to telemedicine services to provide clinical care to patients. The implementation of teleconsultation in medical facilities was a novelty for most Polish patients. In Poland, the main telehealth services were provided in the form of telephone consultations. The aim of this study is to determine patients' perceptions of telemedicine in the context of their experiences with the healthcare system during the COVID-19 pandemic. In this study, we presented how the evaluation of telemedicine services from the perspective of patients in Poland changed in the context of the ongoing pandemic. We conducted two surveys (year by year) on a representative quota sample of the Polish population (N = 623). This ensured that our observations took into account the evolution of views on telemedicine over time. We confirmed the well-known relationship that innovations introduced in the healthcare sector require a longer period of adaptation. We also identified significant concerns that limit the positive perception of telemedicine and compared them with experiences described in other countries.
COVID-19 大流行的爆发导致医疗系统大幅减少了门诊服务，并突然转向远程医疗服务，为患者提供临床护理。在医疗机构中实施远程咨询对大多数波兰患者来说是一种新鲜事物。在波兰，主要的远程医疗服务以电话咨询的形式提供。本研究旨在确定患者对远程医疗的看法，以及他们在 COVID-19 大流行期间对医疗系统的体验。在本研究中，我们展示了波兰患者对远程医疗服务的评价如何在持续大流行的背景下发生变化。我们在代表性的波兰人口配额样本（N = 623）中进行了两次年度调查。这确保了我们的观察考虑了随时间推移对远程医疗的看法的演变。我们证实了一个众所周知的关系，即医疗保健领域引入的创新需要更长的适应期。我们还发现了一些限制对远程医疗的积极看法的重大问题，并将其与其他国家描述的经验进行了比较。
