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使用技术接受模型(TAM)预测患者对个人健康记录系统的使用:安全性、隐私性和可用性的作用。

The Use of a Technology Acceptance Model (TAM) to Predict Patients' Usage of a Personal Health Record System: The Role of Security, Privacy, and Usability.

机构信息

Department of Managing Health Services & Hospitals, Faculty of Business Rabigh, College of Business (COB), King Abdulaziz University, Jeddah 21991, Saudi Arabia.

Department of Accounting, College of Business (COB), King Faisal University, Al-Ahsa 31982, Saudi Arabia.

出版信息

Int J Environ Res Public Health. 2023 Jan 11;20(2):1347. doi: 10.3390/ijerph20021347.

Abstract

Personal health records (PHR) systems are designed to ensure that individuals have access and control over their health information and to support them in being active participants rather than passive ones in their healthcare process. Yet, PHR systems have not yet been widely adopted or used by consumers despite their benefits. For these advantages to be realized, adoption of the system is necessary. In this study, we examined how self-determination of health management influences individuals' intention to implement a PHR system, i.e., their ability to actively manage their health. Using an extended technology acceptance model (TAM), the researchers developed and empirically tested a model explaining public adoption of PHRs. In total, 389 Saudi Arabian respondents were surveyed in a quantitative cross-sectional design. The hypotheses were analysed using structural equation modelling-partial least squares (SEM-PLS4). Results indicate that PHR system usage was influenced by three major factors: perceived ease of use (PEOU), perceived usefulness (PU), and security towards intention to use. PHR PEOU and PHR intention to use were also found to be moderated by privacy, whereas usability positively moderated PHR PEOU and PHR intention to use and negatively moderated PHR PU and PHR intention to use. For the first time, this study examined the use of personal health records in Saudi Arabia, including the extension of the TAM model as well as development of a context-driven model that examines the relationship between privacy, security, usability, and the use of PHRs. Furthermore, this study fills a gap in the literature regarding the moderating effects of privacy influence on PEOU and intention to use. Further, the moderating effects of usability on the relationship between PEOU, PU, and intention to use. Study findings are expected to assist government agencies, health policymakers, and health organizations around the world, including Saudi Arabia, in understanding the adoption of personal health records.

摘要

个人健康记录 (PHR) 系统旨在确保个人能够访问和控制自己的健康信息,并支持他们积极参与自己的医疗保健过程,而不是被动参与。然而,尽管 PHR 系统具有诸多优势,但消费者尚未广泛采用或使用该系统。为了实现这些优势,有必要采用该系统。在这项研究中,我们研究了健康管理的自我决定如何影响个人实施 PHR 系统的意图,即他们积极管理自己健康的能力。研究人员使用扩展的技术接受模型 (TAM) 开发并实证检验了一个解释公众采用 PHR 的模型。总共对 389 名沙特阿拉伯受访者进行了定量横断面设计的调查。使用结构方程建模-偏最小二乘 (SEM-PLS4) 分析了假设。结果表明,PHR 系统的使用受到三个主要因素的影响:感知易用性 (PEOU)、感知有用性 (PU) 和安全性对使用意图的影响。还发现 PHR PEOU 和 PHR 使用意图受到隐私的调节,而可用性则积极调节 PHR PEOU 和 PHR 使用意图,并负向调节 PHR PU 和 PHR 使用意图。本研究首次考察了在沙特阿拉伯使用个人健康记录的情况,包括扩展 TAM 模型以及开发一个情境驱动模型,以检验隐私、安全、可用性与 PHR 使用之间的关系。此外,本研究填补了关于隐私对 PEOU 和使用意图的调节作用的文献空白。此外,可用性对 PEOU、PU 和使用意图之间关系的调节作用。研究结果有望帮助政府机构、卫生政策制定者和全球卫生组织,包括沙特阿拉伯,了解个人健康记录的采用情况。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/d525/9859518/a3f2c7bb2cd9/ijerph-20-01347-g001.jpg

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