AI Center for Precision Health, 36579Weill Cornell Medicine-Qatar, Doha, Qatar.
College of Science and Engineering, 370593Hamad Bin Khalifa University, Doha, Qatar.
Health Informatics J. 2023 Jan-Mar;29(1):14604582221146719. doi: 10.1177/14604582221146719.
Chatbots can provide valuable support to patients in assessing and guiding management of various health problems particularly when human resources are scarce. Chatbots can be affordable and efficient on-demand virtual assistants for mental health conditions, including anxiety and depression. We review features of chatbots available for anxiety or depression. Six bibliographic databases were searched including backward and forwards reference list checking. The initial search returned 1302 citations. Post-filtering, 42 studies remained forming the final dataset for this scoping review. Most of the studies were from conference proceedings (62%, 26/42), followed by journal articles (26%, 11/42), reports (7%, 3/42), or book chapters (5%, 2/42). About half of the reviewed chatbots had functionality targeting both anxiety and depression (60%, 25/42), whereas 38% (16/42) targeted only depression, 38% (16/42) anxiety and the remaining addressed other mental health issues along with anxiety and depression. Avatars or fictional characters were rarely used in these studies only 26% (11/42) despite their increasing popularity. Mental health chatbots could benefit in helping patients with anxiety and depression and provide valuable support to mental healthcare workers, particularly when resources are scarce. Real-time personal virtual assistance fills in this gap Their role in mental health care is expected to increase.
聊天机器人可以为患者提供有价值的支持,帮助他们评估和指导各种健康问题的管理,尤其是在人力资源匮乏的情况下。对于包括焦虑和抑郁在内的心理健康问题,聊天机器人可以作为一种负担得起且高效的按需虚拟助手。我们回顾了可用于焦虑或抑郁的聊天机器人的功能。我们在六个文献数据库中进行了搜索,包括回溯和向前参考列表检查。最初的搜索返回了 1302 条引文。经过过滤后,有 42 项研究保留下来,构成了本次范围综述的最终数据集。大多数研究来自会议论文集(62%,26/42),其次是期刊文章(26%,11/42)、报告(7%,3/42)或书籍章节(5%,2/42)。在回顾的聊天机器人中,约有一半(60%,25/42)具有针对焦虑和抑郁的功能,而 38%(16/42)仅针对抑郁,38%(16/42)针对焦虑,其余的则针对焦虑和抑郁以外的其他心理健康问题。尽管虚拟角色在这些研究中越来越受欢迎,但只有 26%(11/42)的研究使用了虚拟角色或虚构角色。心理健康聊天机器人可以帮助焦虑和抑郁患者,并为精神卫生工作者提供有价值的支持,尤其是在资源匮乏的情况下。实时个人虚拟助手填补了这一空白,预计它们在精神卫生保健中的作用将会增加。
Health Informatics J. 2023
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