Adler Daniel A, Tseng Emily, Moon Khatiya C, Young John Q, Kane John M, Moss Emanuel, Mohr David C, Choudhury Tanzeem
Cornell Tech, USA.
Zucker Hillside Hospital, USA.
Proc ACM Hum Comput Interact. 2022 Nov;6(CSCW2). doi: 10.1145/3555531. Epub 2022 Nov 11.
Recent research has explored computational tools to manage workplace stress via personal sensing, a measurement paradigm in which behavioral data streams are collected from technologies including smartphones, wearables, and personal computers. As these tools develop, they invite inquiry into how they can be appropriately implemented towards improving workers' well-being. In this study, we explored this proposition through formative interviews followed by a design provocation centered around measuring burnout in a U.S. resident physician program. Residents and their supervising attending physicians were presented with medium-fidelity mockups of a dashboard providing behavioral data on residents' sleep, activity and time working; self-reported data on residents' levels of burnout; and a free text box where residents could further contextualize their well-being. Our findings uncover tensions around how best to measure workplace well-being, who within a workplace is accountable for worker stress, and how the introduction of such tools remakes the boundaries of appropriate information flows between worker and workplace. We conclude by charting future work confronting these tensions, to ensure personal sensing is leveraged to truly improve worker well-being.
最近的研究探索了通过个人传感来管理工作场所压力的计算工具，个人传感是一种测量范式，在这种范式中，行为数据流是从包括智能手机、可穿戴设备和个人电脑在内的技术中收集的。随着这些工具的发展，它们引发了人们对如何适当实施这些工具以改善员工福祉的探究。在本研究中，我们通过形成性访谈探讨了这一命题，随后进行了一场设计激发活动，该活动围绕着测量美国住院医师项目中的职业倦怠展开。向住院医师及其指导主治医师展示了一个仪表盘的中等保真度模型，该仪表盘提供有关住院医师睡眠、活动和工作时间的行为数据；住院医师职业倦怠水平的自我报告数据；以及一个自由文本框，住院医师可以在其中进一步阐述他们的福祉情况。我们的研究结果揭示了围绕如何最好地衡量工作场所福祉、工作场所内谁对员工压力负责以及引入此类工具如何重塑员工与工作场所之间适当信息流边界的紧张关系。我们通过规划应对这些紧张关系的未来工作来得出结论，以确保利用个人传感真正改善员工福祉。
