Gu Qiongying, Lu Guodong
College of Education, Zhejiang University, Hangzhou, Zhejiang, China.
Office of Academic Affairs, NingboTech University, Ningbo, Zhejiang, China.
Front Psychol. 2023 Jan 24;13:1023420. doi: 10.3389/fpsyg.2022.1023420. eCollection 2022.
Student satisfaction is an important index for evaluating the quality of higher education and the competitiveness of colleges in China, and most of the current studies on the factors influencing the satisfaction level of colleges students adopt quantitative research methods. A qualitative analysis of 48 literatures on college students' satisfaction was conducted using NVivo12 in this study. We found that the influencing factors of college students' satisfaction in China are composed of seven dimensions: school reputation, school environment, personal improvement, organizational management, logistical support, teaching quality, and charges and subsidies. Among them, teaching quality, school environment, organizational management, and logistical support are the core categories. Furthermore, school reputation, school environment, organizational management, logistical support, teaching quality, and charges and subsidies are external factors, while personal improvement is an internal factor. To improve the satisfaction level of college students, the two dimensions of external and internal factors must be taken into account, with external factors being given more attention. This study not only expands the scope of scenarios to which the grounded theory has been applied, but also provides a reference for other scholars to conduct more in-depth empirical studies on college students' satisfaction in Chinese colleges.
学生满意度是评价中国高等教育质量和高校竞争力的重要指标，目前关于影响大学生满意度水平因素的研究大多采用定量研究方法。本研究运用NVivo12对48篇关于大学生满意度的文献进行了定性分析。我们发现，中国大学生满意度的影响因素由七个维度构成：学校声誉、学校环境、个人提升、组织管理、后勤保障、教学质量以及收费与补贴。其中，教学质量、学校环境、组织管理和后勤保障是核心类别。此外，学校声誉、学校环境、组织管理、后勤保障、教学质量以及收费与补贴是外部因素，而个人提升是内部因素。为提高大学生的满意度水平，必须兼顾外部和内部因素这两个维度，且应更加重视外部因素。本研究不仅拓展了扎根理论的应用场景范围，还为其他学者对中国高校大学生满意度进行更深入的实证研究提供了参考。
