患者对护士护理的满意度与中国医院的护患关系呈正相关：一项多中心研究。
Patient satisfaction with nurses' care is positively related to the nurse-patient relationship in Chinese hospitals: A multicentre study.
机构信息
Henan Provincial People's Hospital, Zhengzhou, Henan, China.
Department of Nursing, Henan Vocational College of Nursing, Anyang, Henan, China.
出版信息
Front Public Health. 2023 Jan 16;10:1109313. doi: 10.3389/fpubh.2022.1109313. eCollection 2022.
BACKGROUND
The nurse-patient relationship and nursing care satisfaction are important factors that represent whether patients experience the care they expect from nurses. However, research is lacking on the relationship between nursing staff and patients, and the correlation between nursing care satisfaction and relationship care in China. Therefore, this study aimed to explore the correlation between the nurse-patient relationship and patients' satisfaction with nursing care, to form a basis for corresponding intervention measures.
METHODS
A total of 29,108 patients from 107 hospitals in 30 provinces/municipalities in China completed a general information questionnaire, the Nursing Care Satisfaction Scale, and Relational Care Scale.
RESULTS
The average nurse-patient relational care scale score was 4.38 ± 0.57, and the average patients' satisfaction with nursing care scale score was 5.40 ± 0.86. Nursing care satisfaction score was significantly related to differences among patients in different age, gender, marital status, education level, occupation, residence, family per capita monthly income, type of medical insurance, medical department, and regional patient characteristics. The correlation analysis showed that the total nurse-patient relational care score and its three dimensions of caring, trust, and professional ethics correlated positively with nursing care satisfaction scores. The multiple linear regression analysis showed that patients' age, marital status, region, department, income, type of medical insurance and the caring, trust, and professional ethics dimensions of relational care predicted nursing care satisfaction.
CONCLUSION
Enhancing nurse-patient relational care improves nursing care satisfaction, reduces nurse-patient disputes, promotes early rehabilitation of patients, and ensures patient safety.
背景
护患关系和护理满意度是衡量患者是否体验到护士所提供期望护理的重要因素。然而，目前中国在护理人员与患者的关系以及护理满意度与关系护理的相关性方面的研究还很缺乏。因此，本研究旨在探讨护患关系与患者对护理满意度的相关性，为相应的干预措施提供依据。
方法
本研究共纳入来自中国 30 个省/直辖市 107 家医院的 29108 名患者，他们填写了一般信息问卷、护理满意度量表和关系护理量表。
结果
护患关系护理量表的平均得分为 4.38±0.57，患者对护理满意度量表的平均得分为 5.40±0.86。护理满意度评分与患者在不同年龄、性别、婚姻状况、教育水平、职业、居住地、家庭人均月收入、医疗保险类型、医疗科室以及地区等方面的差异显著相关。相关性分析表明，护患关系总分及其关爱、信任和职业道德三个维度与护理满意度评分呈正相关。多元线性回归分析表明，患者的年龄、婚姻状况、地区、科室、收入、医疗保险类型以及关爱、信任和职业道德维度预测了护理满意度。
结论
增强护患关系护理可以提高护理满意度，减少护患纠纷，促进患者的早期康复，保障患者安全。
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