心理健康在中急诊科护理中护理满意度与护患关系护理之间的关系中的作用。

The role of mental health in the relationship between nursing care satisfaction with nurse-patient relational care in Chinese emergency department nursing.

机构信息

Department of Infusion Room for Adults, Affiliated Hospital of Nantong University, Nantong University, Nantong, China.

Department of Rehabilitation, Hai'an Traditional Chinese Medicine Hospital, Hai'an, China.

出版信息

PLoS One. 2024 Sep 3;19(9):e0309800. doi: 10.1371/journal.pone.0309800. eCollection 2024.

DOI:10.1371/journal.pone.0309800

PMID:39226249

原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC11371248/

Abstract

BACKGROUND

The relationship between a nurse and a patient is a key part of nursing that can impact how happy the patient is with the care they receive. It appears that the nurse's mental health can also affect this connection. However, there is little research on this topic. So, the aim of the present study was to determine the correlation of nurse's mental health with nurse-patient relational care and nursing care satisfaction.

METHODS

A total of 532 nurses and 532 patients from 13 Level-III hospitals of Hubei province (China) completed a China Mental Health Survey, general information questionnaire, the Nursing Care Satisfaction Scale, and Relational Care Scale.

RESULTS

Age, nurse working years, and night shift last month were correlated with mental health score (r = -0.142, r = -0.150, r = 0.164, p < 0.05). Nurse's mental health was correlated with relational care score and nursing care satisfaction score (r = -0.177, r = -0.325, p < 0.05). Also, relational care score, patients age and gender were correlated with nursing care satisfaction score (r = 0.584 and r = 0.143, x2 = 11.636, p < 0.05). Descriptive information of nurses had a direct impact on nurses' mental health (direct effect = 0.612, 0.419-0.713). Nurses' mental health had a direct effect on relational care score (direct effect = 0.493, 0.298-0.428) and an indirect effect on nursing care satisfaction score (indirect effect = 0.051, 0.032-0.074). Relational care score and patient's descriptive information had also a direct effect on nursing care satisfaction score (direct effect = 0.232, 0.057-0.172 and 0.057, 0.347-0.493).

CONCLUSION

This study showed that the better the mental health of nurses, the more patients feel satisfied with nursing services.

摘要

背景

护士与患者的关系是护理的关键部分，它会影响患者对所接受护理的满意度。似乎护士的心理健康也会影响这种联系。但是，关于这个主题的研究很少。因此，本研究旨在确定护士心理健康与护士患者关系护理和护理满意度的相关性。

方法

共有来自湖北省 13 家三级医院的 532 名护士和 532 名患者完成了中国心理健康调查、一般信息问卷、护理满意度量表和关系护理量表。

结果

年龄、护士工作年限和上月夜班与心理健康评分相关（r = -0.142、r = -0.150、r = 0.164，p < 0.05）。护士的心理健康与关系护理评分和护理满意度评分相关（r = -0.177、r = -0.325，p < 0.05）。此外，关系护理评分、患者年龄和性别与护理满意度评分相关（r = 0.584 和 r = 0.143，x2 = 11.636，p < 0.05）。护士的描述性信息对护士的心理健康有直接影响（直接效应= 0.612、0.419-0.713）。护士的心理健康对关系护理评分有直接影响（直接效应= 0.493、0.298-0.428），对护理满意度评分有间接影响（间接效应= 0.051、0.032-0.074）。关系护理评分和患者的描述性信息也对护理满意度评分有直接影响（直接效应= 0.232、0.057-0.172 和 0.057、0.347-0.493）。