IRCCS Centro Neurolesi Bonino-Pulejo, S.S. 113 Via Palermo, C. da Casazza, 98124 Messina, Italy.
Int J Environ Res Public Health. 2023 Feb 25;20(5):4173. doi: 10.3390/ijerph20054173.
Communication constitutes an essential aspect of teamwork. This is especially true for audit teams, where communication takes place not only within the work group but also with the audit recipients. For this reason, given the poor evidence in the literature, communication training was carried out on an audit team. Training was divided into 10 meetings of two hours each, with the meetings taking place over 2 months. Questionnaires were administered to identify the characteristics and styles of communication, to assess the sense of perceived self-efficacy in general and at work, and to evaluate the knowledge inherent in the communication. This battery was administered before and after the training to evaluate its effectiveness and its effects on self-efficacy, communication style, and knowledge. Furthermore, a communication audit was performed on the feedback provided by the team, to highlight satisfaction, strengths, and any critical issues that emerged during the feedback phase. The results obtained suggest that training has an effect not only on individual knowledge but also on personological aspects. Communication among colleagues and general self-efficacy appear to be improved by the process. Self-efficacy also specifically improves in the work environment, with subjects feeling more able to manage relationships and collaborations with colleagues and supervisors. Moreover, the audit team members were satisfied with the training received, perceiving an improvement in their own communication skills during the feedback phases.
沟通是团队合作的一个重要组成部分。这对于审计团队来说尤其如此，因为沟通不仅在工作小组内进行，而且还与审计接受者进行。出于这个原因，考虑到文献中证据不足，对一个审计团队进行了沟通培训。培训分为 10 次，每次 2 小时，会议在 2 个月内进行。问卷调查用于确定沟通的特点和风格，评估一般和工作中的自我效能感，以及评估沟通中固有的知识。在培训前后进行此电池测试，以评估其有效性及其对自我效能，沟通风格和知识的影响。此外，对团队提供的反馈进行了沟通审核，以突出满意度，优势以及反馈阶段出现的任何关键问题。结果表明，培训不仅对个人知识而且对人格方面都有影响。同事之间的沟通和一般自我效能感似乎通过该过程得到了改善。自我效能感在工作环境中也得到了具体改善，参与者感到更有能力管理与同事和主管的关系和合作。此外，审计团队成员对所接受的培训感到满意，在反馈阶段感知到自己的沟通技巧有所提高。
