Pun Jack
Department of English, The City University of Hong Kong, Kowloon, Hong Kong SAR, China.
Front Psychol. 2023 Feb 23;14:1021110. doi: 10.3389/fpsyg.2023.1021110. eCollection 2023.
Poor communication at handover may cause harm to the patient. Despite numerous studies promoting ISBAR as a communication tool for structured handover, nurses have varied levels of understanding of the ISBAR tool; this may lead to different perceptions. This paper aims to explore the structural relationships between factors relating to handover communication among nurses.
A path analysis was conducted to analyse how 206 bilingual nurses' knowledge of the ISBAR affects the perceived quality of handover, using a validated Nursing Handover Perception Questionnaire.
Nurses' knowledge of the ISBAR was not a statistically significant factor affecting the perceived quality of handover. Rather, nurses' understanding of patients' care plans and receiving updated information about patients determine the perceived quality of handover.
Nurses' compliance with the ISBAR tool should be considered in order to further identify and develop effective communication skills. Nurses' understanding of patients' care plans and receiving updated patient information significantly corresponded to the perceived quality of handover.
交接班时沟通不畅可能会对患者造成伤害。尽管有大量研究提倡将ISBAR作为结构化交接班的沟通工具，但护士对ISBAR工具的理解程度各不相同；这可能导致不同的认知。本文旨在探讨护士交接班沟通相关因素之间的结构关系。
使用经过验证的《护理交接班认知问卷》，进行路径分析，以分析206名双语护士对ISBAR的了解如何影响其对交接班质量的认知。
护士对ISBAR的了解并非影响交接班质量认知的统计学显著因素。相反，护士对患者护理计划的理解以及获取患者的最新信息决定了交接班质量的认知。
为了进一步识别和培养有效的沟通技巧，应考虑护士对ISBAR工具的遵守情况。护士对患者护理计划的理解以及获取患者的最新信息与交接班质量的认知显著相关。
