Wu Guihua, Ding Xinyi
College of Tourism, Huaqiao University, Quanzhou, China.
Front Psychol. 2023 Mar 1;14:1086516. doi: 10.3389/fpsyg.2023.1086516. eCollection 2023.
While user-generated short videos have become very common in tourism marketing, how they affect potential tourists' decisions has not been discussed academically. Based on the customer inspiration theory, this study explored the effects of different tourism short video contents on potential tourists' travel intentions, as well as the mediating effect of customer inspiration and the moderating effect of consumption orientation through three experiments. The following conclusions were drawn. (1) Tourism short videos significantly increased potential tourists' customer inspiration and travel intention; (2) The customer inspirations ("inspired-by" and "inspired-to") chain-mediated the relationship between tourism short videos and potential tourists' travel intentions; (3) Consumption orientation positively moderated the chained mediation effect above, and the chained mediation effect of tourism short videos on the travel intentions of tourists with hedonistic motivations through inspire-by and inspire-to is stronger than that of tourists with utilitarian motivations. The above findings could help expand the perspective of tourism short video research and provide suggestions for tourism business managers to apply short video content to marketing.
虽然用户生成的短视频在旅游营销中已经非常普遍,但它们如何影响潜在游客的决策尚未在学术层面进行讨论。基于顾客启发理论,本研究通过三个实验探讨了不同旅游短视频内容对潜在游客旅游意愿的影响,以及顾客启发的中介作用和消费取向的调节作用。得出以下结论:(1)旅游短视频显著提高了潜在游客的顾客启发和旅游意愿;(2)顾客启发(“受启发于”和“受启发去”)链式中介了旅游短视频与潜在游客旅游意愿之间的关系;(3)消费取向正向调节上述链式中介效应,且旅游短视频通过“受启发于”和“受启发去”对具有享乐主义动机游客旅游意愿的链式中介效应强于具有功利主义动机的游客。上述研究结果有助于拓展旅游短视频研究视角,并为旅游企业管理者将短视频内容应用于营销提供建议。