Müller Lea S, Reiners Sebastian, Becker Jörg, Hertel Guido
Department of Organizational and Business Psychology, University of Münster, Fliednerstrasse 21, 48149 Münster, Germany.
Department of Information Systems, University of Münster, Leonardo-Campus 3, 48149 Münster, Germany.
J Bus Res. 2023 Aug;163:113927. doi: 10.1016/j.jbusres.2023.113927. Epub 2023 Apr 5.
As a sudden, external event, the COVID-19 pandemic rapidly disrupted the workplace and required organizations to digitalize their working approaches. To understand how such external events affect organizations in the short- and long-term, we investigated the case of a higher education institution's administration, which combines features of public and private organizations. We applied a longitudinal case study and conducted interviews with 39 German higher education institution (HEI) employees at two time points during the first (2020) and second (2021) lockdown. Content analyses revealed that a general openness toward change and distinct technical infrastructure enabled efficient coping with the pandemic despite struggles with digitalization and rigidity. Advantages in work outcomes were contrasted with losses in social interactions. Flexible models (e.g., working from home or the office) were desirable long-term work concepts. We integrated our findings in a framework on factors that contribute to supporting organizational adaptations and derived practical recommendations.
作为一个突发的外部事件，新冠疫情迅速扰乱了工作场所，并要求各组织将其工作方式数字化。为了解此类外部事件如何在短期和长期内影响组织，我们调查了一所高等教育机构行政管理部门的案例，该部门兼具公共组织和私人组织的特点。我们采用了纵向案例研究，并在第一次（2020年）和第二次（2021年）封锁期间的两个时间点对39名德国高等教育机构（HEI）员工进行了访谈。内容分析表明，尽管存在数字化方面的困难和僵化问题，但对变革的普遍开放态度和独特的技术基础设施使该机构能够有效地应对疫情。工作成果方面的优势与社交互动方面的损失形成了对比。灵活的模式（如在家或在办公室工作）是理想的长期工作理念。我们将研究结果整合到一个有助于支持组织适应的因素框架中，并得出了实际建议。
