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新海鲜产品概念开发中的消费者情绪与情感:一种在克罗地亚、意大利和西班牙使用在线讨论室的共创方法。

Consumer Sentiments and Emotions in New Seafood Product Concept Development: A Co-Creation Approach Using Online Discussion Rooms in Croatia, Italy and Spain.

作者信息

Verza Marta, Camanzi Luca, Rota Cosimo, Cerjak Marija, Mulazzani Luca, Malorgio Giulio

机构信息

Department of Agricultural and Food Sciences, Alma Mater Studiorum-Università di Bologna, 40127 Bologna, Italy.

Faculty of Agriculture, University of Zagreb, 10000 Zagreb, Croatia.

出版信息

Foods. 2023 Apr 21;12(8):1729. doi: 10.3390/foods12081729.

Abstract

Growing Mediterranean seafood consumption, increasing consumers' awareness of food safety and quality, and changing food lifestyles are leading to the development of new food products. However, the majority of new food products launched on the market are expected to fail within the first year. One of the most effective ways to enhance new product success is by involving consumers during the first phases of New Product Development (NPD), using the so-called co-creation approach. Based on data collected through online discussion rooms, two new seafood product concepts-sardine fillets and sea burgers-were evaluated by a set of potential consumers in three Mediterranean countries-Italy, Spain, and Croatia. Textual information was analyzed by first using the topic modeling technique. Then, for each main topic identified, sentiment scores were calculated, followed by the identification of the main related emotions that were evoked. Overall, consumers seem to positively evaluate both proposed seafood product concepts, and three recurrent positive emotions (trust, anticipation, joy) were identified in relation to the main topics aroused during the discussions. The results of this study will be useful to guide future researchers and actors in this industry in the next development steps of the targeted seafood products in Mediterranean countries.

摘要

地中海地区海产品消费量的增长、消费者对食品安全和质量意识的提高以及饮食生活方式的改变,正促使新食品的开发。然而,市场上推出的大多数新食品预计在第一年就会失败。提高新产品成功率的最有效方法之一是在新产品开发(NPD)的第一阶段让消费者参与进来,采用所谓的共创方法。基于通过在线讨论室收集的数据,一组潜在消费者在意大利、西班牙和克罗地亚这三个地中海国家对两种新海产品概念——沙丁鱼柳和海汉堡进行了评估。首先使用主题建模技术对文本信息进行分析。然后,针对每个确定的主要主题计算情感得分,随后确定引发的主要相关情感。总体而言,消费者似乎对这两种提议的海产品概念给予了积极评价,并且针对讨论中引发的主要主题确定了三种反复出现的积极情感(信任、期待、喜悦)。本研究结果将有助于指导该行业未来的研究人员和从业者在地中海国家开展目标海产品的下一步开发工作。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/7a9d/10138044/96274c305d09/foods-12-01729-g001.jpg

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