Schlosser Pamela G, Chung Tingting Rachel, Grover Varun
Raymond A. Mason School of Business, William & Mary, 101 Ukrop Way, Miller Hall, Suite 3010, Williamsburg, VA, 23185, USA.
Raymond A. Mason School of Business, William & Mary, 101 Ukrop Way, Miller Hall, Suite 3019, Williamsburg, VA, 23185, USA.
Comput Human Behav. 2023 Sep;146:107799. doi: 10.1016/j.chb.2023.107799. Epub 2023 Apr 28.
The COVID-19 pandemic as a global crisis has created an opportunity to examine the theoretical tenets of the technology as routine capability perspective, and its extensions. We argue that the pandemic acted as a crisis that shifted technology use patterns via changing daily routines, or patterns of what we practice, and how we communicate in the social context. Specifically, we focus on changes in human needs as the primary mechanism that mediate the impact of the pandemic crisis on changes in technology practices. We collected survey responses from 213 participants before COVID-19, and 447 after the rapid spread of COVID-19. Empirical results mostly confirmed our hypotheses, and revealed that the pandemic crisis created a significant shift in four practices: communication, browsing, information sourcing, and material sourcing. We also found that the human needs of autonomy and relatedness mediated this relationship between the pandemic crisis and technology practices. These findings provided support for our proposed mediating role of human needs in explaining how major shifts create technology change and extending the technology as routine capability perspective. We conclude with a discussion, implications, and directions for future researchers.
作为一场全球危机，新冠疫情为审视“技术即日常能力”观点及其扩展理论原则创造了契机。我们认为，这场疫情作为一场危机，通过改变日常活动，即我们的实践模式以及在社会环境中的交流方式，改变了技术使用模式。具体而言，我们将重点关注人类需求的变化，这是介导疫情危机对技术实践变化影响的主要机制。我们收集了213名参与者在新冠疫情之前以及447名参与者在新冠疫情迅速蔓延之后的调查回复。实证结果大多证实了我们的假设，并表明疫情危机在四种实践中造成了显著转变：沟通、浏览、信息获取和物资采购。我们还发现，自主性和关联性的人类需求介导了疫情危机与技术实践之间的这种关系。这些发现为我们所提出的人类需求在解释重大转变如何引发技术变革以及扩展“技术即日常能力”观点方面的中介作用提供了支持。我们最后进行了讨论、阐述了研究意义并为未来研究指明了方向。
