Department of Neonatology, Beth Israel Deaconess Medical Center, 330 Brookline Avenue, RO-320, Boston, MA 02215, USA.
Department of Medicine, Beth Israel Deaconess Medical Center, 330 Brookline Avenue, Boston, MA 02215, USA.
Clin Perinatol. 2023 Jun;50(2):435-448. doi: 10.1016/j.clp.2023.01.006. Epub 2023 Mar 27.
Both quality improvement (QI) and design thinking (DT) methodologies have their unique strengths and weaknesses. Although QI sees problems through a process-centered lens, DT leverages a human-centered approach to understand how people think, behave, and act when encountering a problem. By integrating these 2 frameworks, clinicians have a unique opportunity to rethink how to solve problems in health care by elevating the human experience and putting empathy back at the center of medicine.
两种质量改进 (QI) 和设计思维 (DT) 方法都有其独特的优势和劣势。虽然 QI 通过以过程为中心的视角看待问题，但 DT 利用以人为中心的方法来理解人们在遇到问题时的思维、行为和行动方式。通过整合这两个框架，临床医生有一个独特的机会重新思考如何通过提升人类体验并将同理心重新置于医学中心来解决医疗保健中的问题。
