Department of Computer Science, University of Turin, Turin, Italy.
Interuniversity Department of Regional and Urban Studies and Planning, University of Turin and Polytechnic of Turin, Turin, Italy.
Front Public Health. 2023 May 12;11:1189226. doi: 10.3389/fpubh.2023.1189226. eCollection 2023.
Digital technologies are increasingly adopted and developed in living labs, to support and enable co-production processes around wellbeing related public services. This research report presents the case of one of the local laboratories established by the European project NLAB4CIT, in the city of Kaisariani, Greece. In order to enhance community engagement, participatory design methods are applied under an "infrastructuring" notion; the living lab model is reapproached as community infrastructure; and digital tools are understood as civic technologies. The article reports on the initial co-design phases, in order to provide other living labs on digital co-production with an overview on the socio-technical challenges encountered. These challenges concern how community actors can engage in the process of co-production of public services, and how digital technologies can be introduced to this purpose. Strength factors emerge such as the existence of an already active community, the creation of an enduring space of collaboration between researchers and citizens, and a civic approach to technology that makes them accessible and tailored. Open challenges concern the role of the public administration, the extent to which technologies are actually co-designed and co-developed, and some technical issues such as internet accessibility.
数字技术在生活实验室中被越来越多地采用和开发，以支持和实现与福祉相关的公共服务的共同生产过程。本研究报告介绍了由欧洲项目 NLAB4CIT 在希腊 Kaisariani 市建立的一个当地实验室的案例。为了增强社区参与，在“基础设施建设”的概念下应用了参与式设计方法；将生活实验室模型重新定义为社区基础设施；并将数字工具理解为公民技术。本文报告了最初的共同设计阶段，以便为其他数字共同生产的生活实验室提供遇到的社会技术挑战的概述。这些挑战涉及社区参与者如何参与公共服务的共同生产过程，以及如何为此引入数字技术。出现了一些优势因素，例如已经活跃的社区的存在、研究人员和公民之间持久合作空间的创建，以及对技术的公民方法，使它们具有可及性和针对性。开放的挑战涉及公共行政的作用、技术实际上共同设计和共同开发的程度，以及一些技术问题，如互联网的可访问性。
