Department of Anesthesiology, Southern California Permanente Medical Group, Pasadena, CA, USA.
Department of OBGYN (Obstetrics Gynecology), The Permanente Medical Group, Redwood City, CA, USA.
Perm J. 2023 Jun 15;27(2):169-178. doi: 10.7812/TPP/23.017. Epub 2023 Jun 9.
Microaggression is widespread in the health care industry and occurs in every health care delivery setting. It comes in many forms, from subtle to obvious, unconscious to conscious, and verbal to behavioral. Women and minority groups (eg, race/ethnicity, age, gender, sexual orientation) are often marginalized during medical training and subsequent clinical practice. These contribute to the development of psychologically unsafe working environments and widespread physician burnout. Physicians experiencing burnout who work in unsafe psychological environments impact the safety and quality of patient care. In turn, these conditions impose high costs on the health care system and organizations. Microaggressions and psychological unsafe work environments are intricately related and mutually enhanced. Therefore, addressing both simultaneously is a good business practice and a responsibility for any health care organization. Additionally, addressing them can reduce physician burnout, decrease physician turnover, and improve the quality of patient care. To counter microaggression and psychological unsafe, it takes conviction, initiative, and sustainable efforts from individuals, bystanders, organizations, and government agencies.
微侵犯在医疗行业普遍存在,发生在每一个医疗服务环境中。它有多种形式,从微妙到明显,从无意识到有意识,从言语到行为。在医学培训和随后的临床实践中,女性和少数群体(如种族/民族、年龄、性别、性取向)经常被边缘化。这些因素导致心理不安全的工作环境和广泛的医生倦怠的发展。在不安全的心理环境中工作的经历倦怠的医生会影响患者护理的安全性和质量。反过来,这些情况会给医疗保健系统和组织带来高昂的成本。微侵犯和心理不安全的工作环境是相互关联和相互增强的。因此,同时解决这两个问题是任何医疗保健组织的良好商业实践和责任。此外,解决这些问题可以减少医生倦怠,降低医生离职率,并提高患者护理质量。要抵制微侵犯和心理不安全,需要个人、旁观者、组织和政府机构的信念、主动性和可持续的努力。