School of Business Administration, Shandong Women's University, Jinan, China.
International Business School, University of International Business and Economics, Beijing, China.
Int J Psychol. 2023 Oct;58(5):486-497. doi: 10.1002/ijop.12925. Epub 2023 Jun 18.
Although previous research has found that workplace friendship has beneficial effects on employees' and organisations' consequences, knowledge regarding the complexity and dark sides of workplace friendship is limited. Our purpose is to develop and test a three-way interaction model that explains when and how negative outcomes of workplace friendship are likely to unfold considering both individual personality and contextual conditions. Based on the stressor-emotion model, we argue that workplace friendship may also be a stressor due to its conflicting and contradictory dual roles, which in turn triggers negative employees' emotions, thus, leading to withdrawal behaviour. Furthermore, we propose that emotional reactivity and task interdependence are individual and contextual factors that induce and catalyse the negative effect of workplace friendship. By analysing the data from 429 respondents, the result supported our hypotheses. Overall, our research provides a theoretical and empirical foundation for future research on the dark sides of workplace friendship.
尽管先前的研究发现职场友谊对员工和组织都有有益的影响，但对于职场友谊的复杂性和阴暗面的了解有限。我们的目的是开发和测试一个三方交互模型，该模型解释了当考虑到个体人格和情境条件时，职场友谊的负面后果是如何以及何时可能发生的。基于压力-情绪模型，我们认为由于职场友谊具有冲突和矛盾的双重角色，它也可能成为一种压力源，从而引发员工的负面情绪，进而导致离职行为。此外，我们提出情绪反应性和任务相互依存性是个体和情境因素，它们会诱发和促进职场友谊的负面影响。通过对 429 名受访者的数据进行分析，结果支持了我们的假设。总的来说，我们的研究为未来研究职场友谊的阴暗面提供了理论和实证基础。
