Saputra Deddy Eduar Eka, Maulida Rahma Vera, Eliyana Anis, Pratama Andika Setia, Anggraini Rachmawati Dewi, Kamil Nurul Liyana Mohd, Ismail Izlin
Postgraduate School, Universitas Negeri Jakarta, East Jakarta, DKI Jakarta, Indonesia.
Directorate General of Corrections, Ministry of Law and Human Rights of the Republic of Indonesia, Central Jakarta, DKI Jakarta, Indonesia.
PLoS One. 2023 Jun 23;18(6):e0285293. doi: 10.1371/journal.pone.0285293. eCollection 2023.
This study aims to analyze the influence of the system quality and information quality from the Correctional Database System (CDS) on the job performance of correctional Technical Support Officers (TSO) in Sumatra, either directly or through the mediating role of perceived ease of use and perceived usefulness. This study tested 118 correctional officers selected by the purposive sampling technique. A quantitative approach is used with Partial Least Square-Structural Equation Modeling analysis technique. It was found that the direct influence of the system and information quality on job performance is insignificant. Nonetheless, it shows that perceived ease of use and perceived usefulness fully mediate system quality and information quality on job performance. The findings demonstrate that perceived ease of use and perceived usefulness are important factors that motivate individual performance when supported by high-quality information systems. This study provides an overview of the use of a mandatory system for public organizations and the effects on user performance. It can be used as a basis for correctional institutions to strengthen and maintain a positive perception of CDS among their officers, such as through mentoring programs.
本研究旨在分析惩教数据库系统（CDS）的系统质量和信息质量对苏门答腊惩教技术支持官员（TSO）工作绩效的影响，这种影响是直接的，还是通过感知易用性和感知有用性的中介作用产生的。本研究对采用目的抽样技术选取的118名惩教官员进行了测试。采用定量方法和偏最小二乘结构方程建模分析技术。研究发现，系统和信息质量对工作绩效的直接影响不显著。尽管如此，研究表明，感知易用性和感知有用性在系统质量和信息质量对工作绩效的影响中起到了完全中介作用。研究结果表明，当高质量信息系统提供支持时，感知易用性和感知有用性是激励个人绩效的重要因素。本研究概述了公共组织对强制性系统的使用及其对用户绩效的影响。它可作为惩教机构加强并维持其官员对CDS的积极认知的依据，比如通过指导计划。
