Jarab Anan S, Al-Qerem Walid, Alzoubi Karem H, Abu Heshmeh Shrouq, Alzoubi Ahmad Nor Aldin, Mukattash Tareq L, Alazab Badi'ah, Al Hamarneh Yazid N
Department of Clinical Pharmacy, Faculty of Pharmacy, Jordan University of Science and Technology, Irbid, Jordan.
College of Pharmacy, Al Ain University, Abu Dhabi, UAE.
Int J Environ Health Res. 2024 Mar;34(3):1627-1637. doi: 10.1080/09603123.2023.2231364. Epub 2023 Jul 11.
This cross-sectional study aimed to evaluate public perception, satisfaction, expectations, and barriers to utilize the community pharmacy services. A validated self-reported online survey was distributed on 681 individuals in different regions across Jordan. The mean age of the participants was 29 (±10) years. The most reported reason for choosing a particular community pharmacy was its closure to home or workplace (79.1%), while the main reason for visiting a community pharmacy was to obtain over the counter medications (66.2%). The participants showed good perception, satisfaction, and expectations of community pharmacy services. However, several barriers were identified, including higher participants' trust in physicians when compared to pharmacists (63.1%), and lack of privacy in the pharmacy (45.7%). Community pharmacists should participate in successful education and training programs in order to raise the quality of the provided services, meet patient requirements, and re-establish consumer confidence in community pharmacists.
这项横断面研究旨在评估公众对社区药房服务的认知、满意度、期望以及使用这些服务的障碍。一项经过验证的自填式在线调查在约旦不同地区的681个人中展开。参与者的平均年龄为29（±10）岁。选择特定社区药房最常提及的原因是其距离家或工作场所近（79.1%），而前往社区药房的主要原因是获取非处方药（66.2%）。参与者对社区药房服务表现出良好的认知、满意度和期望。然而，也发现了一些障碍，包括与药剂师相比，参与者对医生的信任度更高（63.1%），以及药房缺乏隐私（45.7%）。社区药剂师应参与成功的教育和培训项目，以提高所提供服务的质量，满足患者需求，并重新建立消费者对社区药剂师的信心。
