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运用设计思维实现有效的多学科糖尿病管理。

Utilizing Design Thinking for Effective Multidisciplinary Diabetes Management.

作者信息

Hsieh Ming-Chen, Kuo Yu-Ming, Kuo Yu-Lun

机构信息

Department of Medical Education, Hualien Tzu Chi Hospital, Buddhist Tzu Chi Medical Foundation, Hualien 97002, Taiwan.

School of Medicine, Tzu Chi University, Hualien 97004, Taiwan.

出版信息

Healthcare (Basel). 2023 Jul 4;11(13):1934. doi: 10.3390/healthcare11131934.

Abstract

(1) Background: Design thinking, as a human-centered design method, represents a unique framework to support the planning, testing, and evaluation of new clinical spaces for diabetic care throughout all phases of construction. This approach prioritizes the needs and experiences of diabetic patients to create innovative and effective healthcare environments. By applying design-thinking principles, healthcare facilities can optimize the design and functionality of their clinical spaces, ensuring a patient-centered approach to diabetic care. This holistic and personalized approach can ultimately enhance the overall quality of diabetic care provided to patients. (2) Methods: The study used the action research method and progressively explored diabetes patients' needs and preferences for care, subsequently developing creative solutions to achieve the goals. There were six doctors, seven nursing staffs, four case managers and three family members who participated in the design-thinking workshop. (3) Results: The participating trainees in this study developed unique and innovative solutions during the iterative process of "divergent thinking" and "focused thinking", including diabetes dietary guidelines for food ordering and delivery platforms, and the design of accompanying health-education picture books to enable patients to learn the care process and precautions before, during, and after discharge. (4) Conclusions: This continuing education model promoted sharing among participants, improved collaboration and mutual learning, and increased motivation through goal setting.

摘要

(1) 背景:设计思维作为一种以人为本的设计方法,代表了一个独特的框架,可在建设的各个阶段支持糖尿病护理新临床空间的规划、测试和评估。这种方法将糖尿病患者的需求和体验放在首位,以创造创新且有效的医疗环境。通过应用设计思维原则,医疗机构可以优化其临床空间的设计和功能,确保以患者为中心的糖尿病护理方法。这种整体且个性化的方法最终可以提高为患者提供的糖尿病护理的整体质量。(2) 方法:该研究采用行动研究法,逐步探索糖尿病患者对护理的需求和偏好,随后制定创造性的解决方案以实现目标。有六位医生、七位护理人员、四位个案管理员和三位家庭成员参加了设计思维研讨会。(3) 结果:本研究中的参与学员在“发散性思维”和“聚焦性思维”的迭代过程中开发出了独特且创新的解决方案,包括用于食品订购和配送平台的糖尿病饮食指南,以及配套健康教育绘本的设计,以使患者能够了解出院前、出院期间和出院后的护理过程及注意事项。(4) 结论:这种继续教育模式促进了参与者之间的分享,改善了协作和相互学习,并通过目标设定提高了积极性。

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