Yu Xuan, Zhang Luxiaohe, Liu Meilin, He Bin
School of Economics and Management, Southwest Petroleum University, Chengdu, Sichuan, People's Republic of China.
School of Foreign Languages, Xi'an Shiyou University, Xi'an, Shannxi, People's Republic of China.
Psychol Res Behav Manag. 2023 Jul 12;16:2619-2633. doi: 10.2147/PRBM.S414860. eCollection 2023.
Moqi can help team members facilitate communication without all interlocutors present, so the researchers speculate it can be an efficient communication tool for virtual teams to compensate for its lack of synchronous communication and in-person contact. However, the only study on the predictors of team members' moqi believed that shared understandings could only arise from team tasks. Based on social exchange theory, the current study emphasizes the social and emotional benefits exchanged among team members and explores moqi-making among virtual team members through a lens of relationship-building.
With a two-wave time-lagged survey design, a total of 381 team members from 86 virtual teams in China participated in the study. Hierarchical regression analysis was performed to test the hypotheses.
Results confirmed that virtual team members' empathy is conducive to their experiences of high-quality interpersonal relationships (HQIR) and moqi. Relationship closeness positively moderates the link between empathy and experiences of HQIR and the mediating effect.
This study helps unveil the significance of compassionate communication and life-giving connections in cultivating virtual team members' moqi and offers meaningful insights for facilitating virtual collaborations.
默契能够帮助团队成员在并非所有对话者都在场的情况下促进沟通，因此研究人员推测，它可以成为虚拟团队的一种高效沟通工具，以弥补其缺乏同步沟通和面对面接触的不足。然而，唯一一项关于团队成员默契预测因素的研究认为，共同理解只能源于团队任务。基于社会交换理论，本研究强调团队成员之间交换的社会和情感益处，并通过关系建立的视角探索虚拟团队成员之间的默契形成。
采用两波时间滞后调查设计，来自中国86个虚拟团队的381名团队成员参与了本研究。进行层次回归分析以检验假设。
结果证实，虚拟团队成员的同理心有利于他们体验高质量的人际关系（HQIR）和默契。关系亲密度正向调节同理心与HQIR体验之间的联系以及中介效应。
本研究有助于揭示富有同情心的沟通和给予生命的联系在培养虚拟团队成员默契方面的重要性，并为促进虚拟合作提供有意义的见解。
