沙特阿拉伯麦加献血中心的献血服务质量及其与献血者信任和忠诚度的关联：一项横断面研究。
The Quality of Blood Donation Services and Its Association with Blood Donors' Trust and Loyalty at Makkah Blood Donation Centers in Saudi Arabia: A Cross-Sectional Study.
作者信息
Kabrah Saeed M, Abuzerr Samer, Almaghrabi Ruba Omar, Alserihi Raed, Felimban Raed I, Mujalli Abdulrahman, Aslam Akhmed, Refaat Bassem, Halawani Amr J, Alzhrani Adel A, AlMoteri Naif Samran, Abusaadh Fauziah Fawzi, Bulkhi Rasha A
机构信息
Laboratory Medicine Department, Faculty of Applied Medical Sciences, Umm Al-Qura University, Makkah 24382, Saudi Arabia.
Department of Medical Sciences, University College of Science & Technology-Khan Younis, Gaza P.O. Box 8, Palestine.
出版信息
Healthcare (Basel). 2023 Jul 25;11(15):2115. doi: 10.3390/healthcare11152115.
The current cross-sectional study was conducted to determine the quality of blood donation services and its association with blood donors' trust and loyalty at Makkah blood donation centers in Saudi Arabia. A total of 373 healthy blood donors aged ≥18 years who visited blood donation centers in Makkah, Saudi Arabia, between 1st and 28th February 2023 were recruited using a census sampling method. A pre-tested and validated Arabic language questionnaire was employed. The study survey included a checklist of sociodemographic variables (seven items), as well as seven-point Likert-scale questions on the quality of blood donation services (21 items), questions to assess the participant's level of trust in blood donation centers (4 items), and questions to evaluate the level of loyalty to blood donations (4 items). SPSS (version 24) was used for data analysis. A total of 373 blood donors were included in this study. Of them, 240 (64.3%) were males and 133 (35.7%) were females. The vast majority of the study participants, 330 (88.5%), had a high educational level. The overall average agreement score for the quality of blood donation services was 71.7%. Furthermore, the overall average item agreement score for trust in blood donation centers and places was 83.0%, while the overall average item agreement score for loyalty to blood donation was 72.1%. Moreover, after adjustment for potential confounding factors, high levels of quality in blood donation services were associated with high levels of trust and loyalty among the blood donors (OR: 1.518, CI 95%: 0.321-0.864 and OR: 2.466, CI 95%: 0.285-0.763, respectively) (-value < 0.05 for all). The overall quality of, trust in, and loyalty to blood donation services were 71.7%, 83.0%, and 72.1%, respectively. In addition, high levels of quality in blood donation services could improve blood donors' trust and loyalty levels at Makkah blood donation centers in Saudi Arabia.
本横断面研究旨在确定沙特阿拉伯麦加献血中心的献血服务质量及其与献血者信任和忠诚度的关联。采用普查抽样方法，招募了2023年2月1日至28日期间前往沙特阿拉伯麦加献血中心的373名年龄≥18岁的健康献血者。使用了经过预测试和验证的阿拉伯语问卷。该研究调查包括社会人口统计学变量清单（7项），以及关于献血服务质量的七点李克特量表问题（21项）、评估参与者对献血中心信任程度的问题（4项）和评估对献血忠诚度水平的问题（4项）。使用SPSS（24版）进行数据分析。本研究共纳入373名献血者。其中，240名（64.3%）为男性，133名（35.7%）为女性。绝大多数研究参与者，即330名（88.5%），具有较高的教育水平。献血服务质量的总体平均认同得分是71.7%。此外，对献血中心和场所信任的总体平均项目认同得分是83.0%，而对献血忠诚度的总体平均项目认同得分是72.1%。此外，在对潜在混杂因素进行调整后，献血服务的高质量水平与献血者的高信任度和忠诚度相关（OR分别为：1.518，95%CI：0.321 - 0.864和OR：2.466，95%CI：0.285 - 0.763）（所有p值均<0.05）。献血服务的总体质量、信任度和忠诚度分别为71.7%、83.0%和72.1%。此外，献血服务的高质量水平可以提高沙特阿拉伯麦加献血中心献血者的信任度和忠诚度。
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