Fishbacher C M, Robertson R A
J R Coll Gen Pract. 1986 Jun;36(287):282-4.
Information on delays in obtaining appointments in a city practice was collected. The results showed that although overall 89% of patients could be offered appointments with one of the doctors by the next day, only 60% chose to accept one, the remainder electing to wait for a particular doctor or surgery time. When patients making urgent requests for appointments were analysed separately, it was shown that 98% were offered same-day appointments and 96% accepted. Only 17% of patients making an urgent request expressed a preference for a particular doctor or time, compared with 68% of non-urgent requests. The frequency of urgent requests was greater for patients under five years of age and lower for those over 65 years old. The study suggested that longer waiting times for an appointment were the result of patient choice for a particular doctor or time, which in turn was dependent on the degree of urgency, rather than the unavailability of appointments.
收集了关于在城市诊所预约延迟的信息。结果显示，虽然总体上89%的患者可以在第二天与其中一位医生预约，但只有60%的患者选择接受预约，其余患者选择等待特定的医生或手术时间。当对紧急预约的患者进行单独分析时，发现98%的患者获得了当日预约，96%的患者接受了预约。提出紧急预约的患者中只有17%表示倾向于特定的医生或时间，而非紧急预约的患者这一比例为68%。五岁以下患者提出紧急预约的频率更高，65岁以上患者提出紧急预约的频率更低。该研究表明，预约等待时间较长是患者选择特定医生或时间的结果，而这又取决于紧急程度，而非无法预约。
