Sampson Fiona, Pickin Mark, O'Cathain Alicia, Goodall Stephen, Salisbury Chris
School of Health and Related Research, University of Sheffield, Sheffield, UK.
Br J Gen Pract. 2008 Sep;58(554):641-3. doi: 10.3399/bjgp08X330780.
Following recent concerns about patients' inability to book appointments in advance, this study examined the relationship between the proportion of GP appointments reserved for same-day booking, and patient satisfaction with appointment systems. In a survey of 12,825 patients in 47 practices, it was found that a 10% increase in the proportion of same-day appointments was associated with an 8% reduction in the proportion of patients satisfied. Practices should be wary of increasing the level of same-day appointments to meet access targets.
近期，患者无法提前预约就诊引发了诸多担忧，本研究调查了全科医生（GP）当日预约就诊所占比例与患者对预约系统满意度之间的关系。在对47家医疗机构的12825名患者进行的一项调查中发现，当日预约就诊比例每增加10%，患者满意度比例就会降低8%。医疗机构应谨慎提高当日预约就诊比例以实现就诊目标。
