Jeffrey N. Doucette is senior vice president and chief nursing officer at Press Ganey in Philadelphia. Contact author:
Am J Nurs. 2023 Sep 1;123(9):38-42. doi: 10.1097/01.NAJ.0000978156.53798.5e.
This is the first article in a new series from Press Ganey-a health care performance improvement organization-that will discuss the many facets of the human experience in health care. Using the latest national data, the series will explore the intersections of safety, reliability, experience, and service, and their impact on engagement, work culture, and nurse-sensitive outcomes. Each installment will be designed as a "deep dive" into the most recent thinking and evidence-based approaches to improvement of the patient experience with a particular focus on practical and implementable tactics in each of the above subject areas.
这是 Press Ganey（一家医疗保健绩效改进组织）新系列文章的第一篇，该系列将讨论医疗保健中人类体验的多个方面。使用最新的国家数据，该系列将探讨安全、可靠性、体验和服务的交集，以及它们对参与度、工作文化和护士敏感结果的影响。每一期都将深入探讨改善患者体验的最新思维和循证方法，特别关注上述每个主题领域的实用和可实施策略。
