Ouzounakis Petros, Kourkouta Lambrini, Frantzana Aikaterini, Iliadis Christos, Tsaloglidou Areti, Koukourikos Konstantinos, Sialakis Christos, Alexopoulos Evaggelos
University General Hospital Alexandroupoli, Greece.
Nursing Department, International University of Greece, Thessaloniki, Greece.
Mater Sociomed. 2023 Sep;35(3):184-189. doi: 10.5455/msm.2023.35.184-189.
C HIV/AIDS infection is characterized by a very low number of T lymphocytes (CD4), which makes sufferers vulnerable to various infections, and so they seek continuous care in Special Infections Units.
The purpose of the survey is to investigate the factors that contribute to the satisfaction derived from the health services provided to people living with the human immunodeficiency virus; and they are monitored at the Special Infections Unit of the University General Hospital of Alexandroupoli.
All patients who came to the Special Infections Unit of the University General Hospital of Alexandroupoli during the period June - July 2021 were asked to complete an anonymous questionnaire on satisfaction derived from the health services provided (E - PQ - SPCSS) and satisfaction derived from their work and quality of life (Occupational Stress Questionnaire, JCQ). The statistical package SPSS 19.0 was used for the statistical analysis of the data. With the help of the ANOVA statistical test, the differences between the variables were checked. P-Value in all audits was set at 0.05. Values showing equal to or less than 0.05 were considered statistically significant.
They were 85 patients who participated. Amongst them, they were mainly men (75.3%), the mean age was 35-50 years (50.6%), residents of Thrace (62.3%). 37.7% of the participants said they had some difficulty accessing SIU. Quality of life was positively correlated with education (p<0.001) where the higher reported level of education was, the higher satisfaction rates were. A positive correlation (p<0.001) was also observed amongst income rates where the higher incomes reported, the higher the satisfaction rates were. Lower incomes were significantly associated (p = 0.029) with mental disorders (anxiety, depression). Quality of life was positively associated with both satisfaction with medical as well as nursing care (p <0.008). The adequacy and clarity of the information the patients receive from SIU physicians during their visit shows a significant positive correlation (p<0.001). In addition, there is a significant correlation regarding the problems patients may have experienced in the last 6 months in terms of access to treatment (p<0.021).
Participants showed high satisfaction rates from the medical and nursing care provided at the SIU of the PGNA. The opportunity of expression given to users - patients through satisfaction studies promotes and creates a climate of trust between them and the decision-making teams of health units.
慢性HIV/AIDS感染的特征是T淋巴细胞（CD4）数量极低，这使得患者易受各种感染，因此他们在特殊感染科室寻求持续护理。
本次调查的目的是探究影响感染人类免疫缺陷病毒者对所提供医疗服务满意度的因素；这些患者在亚历山德鲁波利斯大学综合医院的特殊感染科室接受监测。
要求2021年6月至7月期间前往亚历山德鲁波利斯大学综合医院特殊感染科室的所有患者填写一份关于对所提供医疗服务满意度（E - PQ - SPCSS）以及对其工作和生活质量满意度（职业压力问卷，JCQ）的匿名问卷。使用统计软件包SPSS 19.0对数据进行统计分析。借助方差分析统计检验来检查变量之间的差异。所有审核中的P值设定为0.05。显示等于或小于0.05的值被视为具有统计学意义。
共有85名患者参与。其中，男性占主要部分（75.3%），平均年龄为35 - 50岁（50.6%），来自色雷斯的居民占（62.3%）。37.7%的参与者表示他们在前往特殊感染科室时遇到了一些困难。生活质量与教育程度呈正相关（p<0.001），即报告的教育水平越高，满意度越高。在收入水平方面也观察到正相关（p<0.001），报告的收入越高，满意度越高。较低收入与精神障碍（焦虑、抑郁）显著相关（p = 0.029）。生活质量与对医疗护理和护理服务的满意度均呈正相关（p <0.008）。患者在就诊期间从特殊感染科室医生那里获得的信息的充分性和清晰度显示出显著的正相关（p<0.001）。此外，在患者过去6个月在获得治疗方面可能遇到的问题方面存在显著相关性（p<0.021）。
参与者对PGNA特殊感染科室提供的医疗和护理服务满意度较高。通过满意度研究给予用户（患者）表达的机会促进并营造了他们与卫生单位决策团队之间的信任氛围。
