Aloriney Abdulmalik, Almudawi Norah A, Almudairs Fay K, Aldehailan Khawlah S, AlAnazi Murdhi H, Almohaish Reenad F, Badger-Emeka Lorina
Department of Family Medicine/Diabetology, College of Medicine, Imam Mohammad Ibn Saud Islamic University, Riyadh, SAU.
Department of Medicine, Imam Mohammad Ibn Saud Islamic University, Riyadh, SAU.
Cureus. 2023 Sep 10;15(9):e44974. doi: 10.7759/cureus.44974. eCollection 2023 Sep.
Background The primary healthcare professionals' work description changed during the COVID-19 pandemic, as was the case of all other healthcare departmental operation systems. Objectives This investigation compares job satisfaction between emergency department (ED) and primary healthcare professionals during the COVID-19 pandemic to ascertain the possible effect of the pandemic on healthcare providers. Methods A cross-sectional online self-assessment questionnaire consisting of 36 questions was distributed using available social media to target all frontline healthcare workers (HCWs) in emergency departments and primary healthcare centres in Riyadh. The inclusive criterion was that the respondents should have been frontline HCWs during the pandemic era. The questionnaire was validated by a pre-test of responses of 10 frontline HCWs. This was to ensure the comprehensibility and validity of the questions. Thereafter, necessary corrections were made to the final questionnaire. Responses were collected with an Excel sheet (Microsoft Corp., Redmond, WA), while data were analysed with SPSS version 23 (IBM Corp., Armonk, NY) and GraphPad Prism version 9.2.0 (GraphPad Software, San Diego, CA) Results The targeted sample size was 400; however, 159 HCWs responded to the questionnaire and were thus included in the investigation. There were more male (60.4%) than female (39.6%) respondents, the majority of whom were Saudi nationals (86.6%) while the remaining were non-Saudi nationals working in the Kingdom. Also, 67% of the respondents were emergency medical service professionals while the remaining (23%) were primary healthcare professionals. Significantly, 71.8% of the respondents (p < 0.05) disagreed with adequate enumeration, rewards, and chances of promotion compared to those who agreed (28.2%) during the COVID-19 pandemic. Job satisfaction was not significantly correlated to gender or the work departments (p > 0.05). Respondents significantly (p < 0.05) agreed to the competence of their supervisors, and liked their colleagues and work environment. Conclusion The study has shown that although supervision during the pandemic era was with competence; however, hours of work put in by these frontline emergency professionals were not adequately remunerated. Also, the services they provide seemed not to have been appreciated and hence did not lead to promotion either. Therefore, there was job satisfaction. As expected, the workload was huge while chances of promotion were lacking. These observations could lead to a substandard service should there be another pandemic. There is a need for all stakeholders to look into this more cautiously should there be another pandemic.
在新冠疫情期间，基层医疗保健专业人员的工作描述发生了变化，其他所有医疗部门的操作系统也是如此。
本调查比较了新冠疫情期间急诊科和基层医疗保健专业人员的工作满意度，以确定疫情对医疗服务提供者可能产生的影响。
通过可用社交媒体向利雅得急诊科和基层医疗保健中心的所有一线医护人员发放一份包含36个问题的横断面在线自我评估问卷。纳入标准是受访者在疫情期间应为一线医护人员。该问卷通过对10名一线医护人员的回答进行预测试来验证。这是为了确保问题的可理解性和有效性。此后，对最终问卷进行了必要的修改。使用Excel工作表（微软公司，华盛顿州雷德蒙德）收集回答，同时使用SPSS 23版（IBM公司，纽约州阿蒙克）和GraphPad Prism 9.2.0版（GraphPad软件公司，加利福尼亚州圣地亚哥）分析数据。
目标样本量为400；然而，159名医护人员回复了问卷并因此被纳入调查。男性受访者（60.4%）多于女性受访者（39.6%），其中大多数是沙特国民（86.6%），其余是非沙特国民，在沙特王国工作。此外，67%的受访者是紧急医疗服务专业人员，其余（23%）是基层医疗保健专业人员。值得注意的是，与在新冠疫情期间表示同意的受访者（28.2%）相比，71.8%的受访者（p < 0.05）不同意薪酬、奖励和晋升机会充足。工作满意度与性别或工作部门没有显著相关性（p > 0.05）。受访者显著（p < 0.05）认可其上级的能力，并喜欢他们的同事和工作环境。
该研究表明，尽管疫情期间的监督是有能力的；然而，这些一线急救专业人员投入的工作时间没有得到充分报酬。此外，他们提供的服务似乎没有得到认可，因此也没有带来晋升机会。因此，存在工作满意度问题。正如预期的那样工作量巨大，而晋升机会却缺乏。如果再次发生疫情，这些观察结果可能导致服务质量不合格。如果再次发生疫情，所有利益相关者都需要更谨慎地研究这个问题。
