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新冠疫情期间加纳和肯尼亚医护人员的工作满意度:感知准备、压力和倦怠的作用。

Job satisfaction among healthcare workers in Ghana and Kenya during the COVID-19 pandemic: Role of perceived preparedness, stress, and burnout.

作者信息

Afulani Patience A, Nutor Jerry John, Agbadi Pascal, Gyamerah Akua O, Musana Joseph, Aborigo Raymond A, Odiase Osamuedeme, Getahun Monica, Ongeri Linnet, Malechi Hawa, Madadi Moses Obimbo, Arhinful Benedicta, Kelly Ann Marie, Awoonor-Williams John Koku

机构信息

Department of Epidemiology & Biostatistics, University of California, San Francisco, San Francisco, California, United States of America.

Institute for Global Health Sciences, University of California, San Francisco, San Francisco, California, United States of America.

出版信息

PLOS Glob Public Health. 2021 Oct 13;1(10):e0000022. doi: 10.1371/journal.pgph.0000022. eCollection 2021.

Abstract

The COVID-19 pandemic has affected job satisfaction among healthcare workers; yet this has not been empirically examined in sub-Saharan Africa (SSA). We addressed this gap by examining job satisfaction and associated factors among healthcare workers in Ghana and Kenya during the COVID-19 pandemic. We conducted a cross-sectional study with healthcare workers (N = 1012). The two phased data collection included: (1) survey data collected in Ghana from April 17 to May 31, 2020, and (2) survey data collected in Ghana and Kenya from November 9, 2020, to March 8, 2021. We utilized a quantitative measure of job satisfaction, as well as validated psychosocial measures of perceived preparedness, stress, and burnout; and conducted descriptive, bivariable, and multivariable analysis using ordered logistic regression. We found high levels of job dissatisfaction (38.1%), low perceived preparedness (62.2%), stress (70.5%), and burnout (69.4%) among providers. High perceived preparedness was positively associated with higher job satisfaction (adjusted proportional odds ratio (APOR) = 2.83, CI [1.66,4.84]); while high stress and burnout were associated with lower job satisfaction (APOR = 0.18, CI [0.09,0.37] and APOR = 0.38, CI [0.252,0.583] for high stress and burnout respectively). Other factors positively associated with job satisfaction included prior job satisfaction, perceived appreciation from management, and perceived communication from management. Fear of infection was negatively associated with job satisfaction. The COVID-19 pandemic has negatively impacted job satisfaction among healthcare workers. Inadequate preparedness, stress, and burnout are significant contributing factors. Given the already strained healthcare system and low morale among healthcare workers in SSA, efforts are needed to increase preparedness, better manage stress and burnout, and improve job satisfaction, especially during the pandemic.

摘要

新冠疫情影响了医护人员的工作满意度;然而,在撒哈拉以南非洲地区(SSA)尚未对此进行实证研究。我们通过调查新冠疫情期间加纳和肯尼亚医护人员的工作满意度及相关因素,填补了这一空白。我们对医护人员开展了一项横断面研究(N = 1012)。分两阶段收集的数据包括:(1)2020年4月17日至5月31日在加纳收集的调查数据,以及(2)2020年11月9日至2021年3月8日在加纳和肯尼亚收集的调查数据。我们采用了工作满意度的定量测量方法,以及经过验证的关于感知准备情况、压力和职业倦怠的社会心理测量方法;并使用有序逻辑回归进行描述性、双变量和多变量分析。我们发现,医护人员中工作不满意程度较高(38.1%),感知准备不足(62.2%)、压力较大(70.5%)以及职业倦怠情况严重(69.4%)。较高的感知准备情况与较高的工作满意度呈正相关(调整后的比例优势比(APOR)= 2.83,置信区间[1.66, 4.84]);而高压力和职业倦怠与较低的工作满意度相关(高压力和职业倦怠的APOR分别为0.18,置信区间[0.09, 0.37]和APOR = 0.38,置信区间[0.252, 0.583])。与工作满意度呈正相关的其他因素包括既往工作满意度、感知到的来自管理层的赞赏以及感知到的来自管理层的沟通。对感染的恐惧与工作满意度呈负相关。新冠疫情对医护人员的工作满意度产生了负面影响。准备不足、压力和职业倦怠是重要的促成因素。鉴于撒哈拉以南非洲地区本就紧张的医疗系统以及医护人员低落的士气,需要做出努力来提高准备程度、更好地管理压力和职业倦怠,并提高工作满意度,尤其是在疫情期间。

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