Panchuay Werapol, Soontorn Thassanee, Songwathana Praneed
Emergency Department, Vachira Phuket Hospital, Thailand.
Faculty of Nursing, Suratthani Rajabhat University, Thailand.
Belitung Nurs J. 2023 Oct 26;9(5):464-470. doi: 10.33546/bnj.2789. eCollection 2023.
Recognizing the significance of effective communication in raising emergency department service standards and preventing misinterpretation of patient needs among registered nurses is crucial for improving patient satisfaction. The utilization of the AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank you) communication framework is acknowledged to enhance communication among registered nurses, patients, family members, and other healthcare professionals.
This study aimed to explore Thai nurses' experiences in applying the AIDET framework for communications with patients and their relatives in the emergency department.
A qualitative descriptive research design was employed. Semi-structured interviews with 15 emergency nurses were conducted between September and March 2022 in a regional hospital in Thailand. Data were analyzed using content analysis.
Three themes were generated: 1) Ability to follow the AIDET framework, 2) Recognizing the value of using AIDET steps for positive communication, and 3) Establishing a foundation for successful communication.
The study's findings highlighted the AIDET framework's potential to enhance communication skills between nurses, healthcare professionals, and patients. The results also emphasized the importance of providing training and mentorship to junior nurses, integrating AIDET into daily routines and institutional policies, and facilitating continuous education for registered nurses. These efforts contribute to improving care quality and aligning with patient and family needs.
认识到有效沟通对于提高急诊科服务标准以及防止注册护士误解患者需求的重要性，对于提高患者满意度至关重要。公认使用AIDET（确认、介绍、时长、解释和感谢）沟通框架可加强注册护士、患者、家庭成员及其他医疗专业人员之间的沟通。
本研究旨在探讨泰国护士在急诊科应用AIDET框架与患者及其亲属沟通的经验。
采用定性描述性研究设计。2022年9月至3月期间，在泰国一家地区医院对15名急诊护士进行了半结构化访谈。采用内容分析法对数据进行分析。
产生了三个主题：1）遵循AIDET框架的能力；2）认识到使用AIDET步骤进行积极沟通的价值；3）为成功沟通奠定基础。
该研究结果突出了AIDET框架在提高护士、医疗专业人员和患者之间沟通技巧方面的潜力。结果还强调了为初级护士提供培训和指导、将AIDET纳入日常工作和机构政策以及促进注册护士持续教育的重要性。这些努力有助于提高护理质量并符合患者和家属的需求。
