Department of Psychology, Faculty of Medicine and Psychology, Sapienza University of Rome, Via dei Marsi 78, 00185 Rome, Italy.
Int J Environ Res Public Health. 2023 Nov 10;20(22):7051. doi: 10.3390/ijerph20227051.
During the COVID-19 pandemic, remote working was pervasively implemented, causing an increase in technology-related job demands. Concurrently, there was an increase in psychological problems in the occupational population. This study on remote workers tested a moderated mediation model positing burnout, conceptualized according to the Burnout Assessment Tool, as the mediator between techno-stressors and psychological health outcomes and e-work self-efficacy as a protective personal resource. A sample of 225 remote workers filled out anonymous questionnaires measuring techno-stressors, e-work self-efficacy, burnout, and psychological health symptoms (i.e., depressive mood and anxiety symptoms). The data were analyzed using structural equation mediation and moderated mediation models, adopting a parceling technique. The results showed that burnout totally mediated the relationship between techno-stressors and depressive mood, while partially mediating the association between techno-stressors and anxiety symptoms. Moreover, e-work self-efficacy buffered the positive effects of techno-stressors on depressive mood and anxiety symptoms through burnout. The present research attested to the relevance of techno-stressors for the psychological health of remote workers and supported burnout as a mediator of this process, although anxiety symptoms were also directly related to techno-stressors. Moreover, the protective role of domain-specific self-efficacy was confirmed in the realm of remote working. Limitations and practical implications are discussed.
在 COVID-19 大流行期间，远程办公得到了广泛实施，导致与技术相关的工作需求增加。与此同时，职业人群中的心理问题也有所增加。本项针对远程工作者的研究检验了一个有调节的中介模型，该模型假设倦怠（根据倦怠评估工具来概念化）是技术压力源与心理健康结果之间的中介，电子工作自我效能感是一种保护个人资源。225 名远程工作者填写了匿名问卷，问卷内容包括技术压力源、电子工作自我效能感、倦怠和心理健康症状（即抑郁情绪和焦虑症状）。采用包裹技术，使用结构方程中介和调节中介模型对数据进行了分析。结果表明，倦怠完全中介了技术压力源与抑郁情绪之间的关系，部分中介了技术压力源与焦虑症状之间的关系。此外，电子工作自我效能感通过倦怠缓冲了技术压力源对抑郁情绪和焦虑症状的积极影响。本研究证明了技术压力源对远程工作者心理健康的相关性，并支持倦怠是这一过程的中介，尽管焦虑症状也与技术压力源直接相关。此外，在远程工作领域，特定领域的自我效能感的保护作用得到了证实。讨论了研究的局限性和实际意义。
