Tramontano Carlo, Grant Christine, Clarke Carl
Research Centre for Global Learning, Coventry University, Coventry, United Kingdom.
School of Psychological, Social & Behavioural Science, Coventry University, Coventry, United Kingdom.
Comput Hum Behav Rep. 2021 Aug-Dec;4:100129. doi: 10.1016/j.chbr.2021.100129. Epub 2021 Jul 31.
The COVID-19 pandemic accelerated the adoption of remote working practices worldwide. This has focussed attention on the need to identify the competencies employers and employees should train and develop to build digital resilience, enabling the benefits of remote working to be realised while mitigating potential risks. This contribution presents a multifaceted e-Work Self-Efficacy Scale, which supports a recently developed Digital Resilience Competency Framework (DRCF), assessing e-skills, trust building, self-care, remote social skills, and remote emotional self-efficacy beliefs. Data from 670 non-managerial employees (54.0% males) from a telecommunications company based in the Czech Republic were analysed, providing support for a bi-factor model. Latent Profile Analysis identified three clusters, characterised by different profiles: the (with a reasonably good balance in engagement, satisfaction, and productivity), the (suffering some difficulties in setting boundaries), and the (the most compromised) remote workers. The results reinforce the importance of focusing on digital resilience competencies to promote sustainable, productive, engaging and healthy remote working. The e-Work Self-Efficacy Scale is a practical and effective organisational tool for managers and employees to use to assess and build digital resilience and sits alongside the Digital Resilience Competency Framework.
新冠疫情加速了全球范围内远程工作方式的采用。这使得人们将注意力集中在需要确定雇主和员工应培养和发展哪些能力，以建立数字适应能力，从而在降低潜在风险的同时实现远程工作的益处。本文介绍了一个多维度的电子工作自我效能感量表，该量表支持最近开发的数字适应能力框架（DRCF），用于评估电子技能、信任建立、自我关怀、远程社交技能和远程情绪自我效能感信念。对来自捷克共和国一家电信公司的670名非管理员工（男性占54.0%）的数据进行了分析，为双因素模型提供了支持。潜在类别分析确定了三个类别，其特点各不相同：（在参与度、满意度和生产力方面保持合理良好平衡的）、（在设定界限方面存在一些困难的）和（受影响最大的）远程工作者。研究结果强化了关注数字适应能力对于促进可持续、高效、有吸引力且健康的远程工作的重要性。电子工作自我效能感量表是管理者和员工用于评估和建立数字适应能力的实用且有效的组织工具，与数字适应能力框架相辅相成。
